Digital Services Support Specialist with Hungarian or Finnish or German or Greek or Polish

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Digital Services Support Specialist with Hungarian or Finnish or German or Greek or Polish.

Key Responsibilities:

• Provide customer support via phone, chat, and email;
• Troubleshoot non-technical issues for digital services (apps, payments, media);
• Assist customers with account, purchase, and subscription inquiries;
• Guide users through service features and policies;
• Escalate complex issues to higher-level support as needed.

Requirements:

• Fluent in Hungarian, Finnish, German, Greek, or Polish and very good English;
• Excellent communication and problem-solving skills;
• Customer-focused attitude with strong interpersonal skills;
• Available to work full-time or part-time, flexible schedule;
• Previous experience in customer support or administrative roles is a plus.

What our client offers:

• Competitive salary and benefits package;
• Part-time or full-time shifts, during the day;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).