Salesforce Administrator

Anthill’s trusted partner CCC Intelligent Solutions Inc. has picked Bulgaria as its first European location for building an R&D center. CCC has been continuously pioneering solutions that power better decisions for insurers, automotive manufacturers, and collision repairers. Today this happens through an advanced cloud-based SaaS platform of digital and data services.

The Salesforce administrator position is a technical and creative role, focused on developing in our custom Salesforce environment. It’s designed to work closely with the other members of the Salesforce team and Business teams to understand the business needs, collaborate on design and prototype solutions, and develop, test, launch and maintain features that resolve business needs.

Key Responsibilities:

• Understands all aspects of Salesforce configuration (technical and functional) for Sales Cloud and Service Cloud.
• Collaborates with the Salesforce users to support them in their role and provide information and training on new features and functionality.
• Collaborates with the Salesforce Business Owner(s), IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan.
• Maintains and communicates system metrics to track trends in usage and data integrity.
• Track work progress/status; identify risks and constraints, escalate issues as necessary.
• Able to translate business requirements into actionable project plans.
• Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as require.
• Manages all security settings and conduct regular security/configuration audits.
• Manages and implements customization requests, including creating workflow triggers, workflow alerts, automated email responses, etc.
• Importing and updating campaign data and creating/modifying Lead Assignment Rules.

Qualifications

• Bachelor’s degree in information technology or related field.
• 3+ years Salesforce Administrator.
• Salesforce Certified Administrator (ADM201).
• Fluency in core CRM concepts with a strong analytical mindset.

What we offer

• Remote Work Options.
• Opportunity to Join a Team of Senior Professionals.
• Comprehensive Health Insurance.
• Flexible Benefits Program.
• Sport and Entertainment Perks.
• Childbirth Allowance.
• Employee Assistance Program (EAP).
• Vacation and Travel Allowance.

Ready to level up? Join Anthill and help scale teams that redefine innovation!

Only shortlisted candidates will be contacted for further steps in the recruitment process. We thank all applicants for their interest. Good luck!