Senior ServiceNow Consultant (8366)

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client

The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer’s collective solutions enhance productivity and help clients deliver better experiences for end consumers.

What You’ll Do

• Manage day-to-day administration of the ServiceNow platform, including user access, roles, and permissions
• Monitor system performance and troubleshoot issues to ensure high availability and reliability
• Configure and implement ServiceNow ITSM & ITOM modules, ensuring robust design and deployment aligned with best practices
• Develop and maintain workflows, business rules, UI policies, and client scripts
• Implement integrations with third-party systems using pre-built extensions and as needed, APIs.
• Plan and execute platform upgrades and patches, ensuring minimal disruption.
• Maintain compliance with best practices and governance standards.
• Proactively identify opportunities for optimization and propose enhancements to improve platform performance and user experience.
• Ensure platform security through proper role-based access controls and data protection measures.
• Support audits and maintain documentation for compliance purposes.
• Work closely with ITSM teams, developers, and business stakeholders to understand requirements and deliver solutions.
• Actively safeguard the overall quality of the platform, monitor customizations, and manage technical debt through collaborative efforts with stakeholders, escalating issues when necessary to ensure long-term system integrity and reliability.

What You Bring

• 5+ years of experience administering ServiceNow in a large enterprise environment.
• Strong knowledge of ITIL processes and ServiceNow ITSM modules.
• Hands-on experience with ITOM modules and end-to-end implementations.
• Experience with ServiceNow scripting (JavaScript, Glide API) and integrations.
• ServiceNow System Administrator certification required.
• Additional certifications (e.g., ITIL Foundation, ServiceNow Implementation Specialist, Business Process Management) preferred.
• Solid architectural and analytical skills with the ability to build complex solutions.
• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Benefits

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well-being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.