Technical Support Expert- Network and Security

About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

Position Highlights:

Service Delivery Specialist – Network & Security is part of IT Global IT Operations. Its’s purpose is to ensure that all IT Services related to support activities for the critical Data Center environment are delivered effectively and efficiently ensuring business continuity.Continuous service improvement initiatives are part of the scope of the role in order to bring efficiency and improvement the customer’s environment.

The Service Delivery Specialist needs to ensure support and troubleshooting including enhancements requests management and prioritization in the Network / Security domain.

Main responsibilities:

• Act as Subject Matter Expert in the IT Security domain. Act as Expert in the cross-section Domain of Network and Security

• Support day to day operation of the in-place security solution.

• Identification, investigation and resolution of security breaches detected by those systems.

• Implementation of new security solutions

• Ongoing support of security solutions and measures

• Participation in the creation and or maintenance of policies, standards, baselines, guidelines, and procedures as well as conducting vulnerability audits and assessments.

• Support network Security layer: Firewalls, IDS, Intrusion protection and prevention

• Resolve Security findings and act on actions identified by the LDC Security L3 team. Example of top triggers: Security Tools findings/tests/recommendations, User reported, Azure Defender recommendations, Audit findings, New Security Policy implementations.

• Certificate management

• Ad-hock support request incoming from Business, Management or upper level (L3) of support

Main requirements:

• Proven experience in Support Function in Security Services domain (5+ Years). Preferable 2+ years of experience to be in Azure Cloud Service domain.

• Proved experience in Support Function in Network Services domain (3+ Years).

• Experience as Security Analyst/Engineer and Network Advanced Maintenance Support in a very diverse IT landscape.

• Knowledge of Datacenter infrastructure technologies.

• Proven experience in production environments / critical operations.

• Desire to develop himself more in Security domain aspects.

• Passion for network technology and service-oriented mindset is must.

Must Have:

• Enterprise Network Management and Security:

• FortiGate / Checkpoint Firewalls and IDS

• Certificate management and managing Secure/encrypted network communication channels

• Network assets delivering security features – Proxy / FW / WAF / IDS / VPN GW

• Azure Cloud network – UDR / Load Balancer / Azure Virtual Networking

• Azure Security tools: Sentinel, Defender

• Non-Azure Security tools: Nessus

Technical certification (each is considered strong plus):

• Cisco CCNP certification

• CompTIA Security+

• GIAC Information Security Fundamentals

• CISSP / Associate of (ISC)2

• Microsoft Certified Systems Administrator: Security (nice to have)

• AZ-900 (Azure Fundamentals)

• AZ-500 (Microsoft Azure Security Technologies)

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers – 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to make incredible happen. Are you ready?