Enter your email and password to log in if you already have an account on H512.com
Enter your email, and we will send you your password
Akkodis Bulgaria
Submit your application
Sofia
Hybrid
About Akkodis:
Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.
Position Highlights:
The focus of the mission is Level 2 technical support activities and supporting the business teamwork.
The Master Data Support Analyst role will be involved in enforcing Data Governance rules and standards and will work in a highly collaborative manner with several departments across the company.
Main responsibilities:
o Investigate and resolve master data integration issues by performing detailed root cause analysis.
o Recommend and execute corrective measures to address data issues effectively.
o Perform data quality health checks and identify areas for improvement.
o Propose and coordinate data cleansing campaigns, including planning and follow-ups.
o Collaborate with business teams to implement and monitor cleansing activities.
o Level 2 Support:Troubleshoot issues by analyzing middleware logs and identifying root causes.
o Simulate payloads using tools like SOAP UI or Postman to replicate issues.
o Run or analyze SQL queries to verify data integrity and resolve issues.
o Read and interpret XML and JSON files as part of troubleshooting.
o Maintain and improve user documentation for the MDM tool.
o Conduct or participate in training sessions to enhance user proficiency.
o Engage with key users, shared service centers, end-users, and other support teams to ensure smooth operations and support.
o Analyze and understand business requirements from diverse departments, including Accounting, Trading Execution, and Credit Risk Analysis.
Main requirements:
• Minimum 2- 3 years of experience in Master Data Management, data quality, or user support.
• Strong understanding of Master Data Management (MDM) concepts.
• Familiarity with middleware tools, SOAP UI, Postman, SQL, XML, and JSON troubleshooting.
• Proven ability to analyze complex issues and synthesize actionable insights.
• Familiarity with monitoring logs and data flow in middleware and integration layers.
• Experience with ITSM platforms such as Jira, ServiceNow (SNOW), or similar for incident and problem management.
• Experience with MS Tools and manipulating and analyzing data with Excel.
• Bachelor’s degree in IT or equivalent professional experience.
• Basic knowledge on what is SDLC of an application.
What we offer:
United by our passion for talent and technology, we look at the world differently.
The future won’t wait, it’s time to make incredible happen. Are you ready?
Submit your application