Jr Tech Support with German

Adastra is a global IT company, offering premier class services and solutions in the area of Information Management. We work in international teams and on projects for leading global financial, automotive, telecommunications and insurance pioneers. We pride ourselves in accepting the challenge of mastering new technologies with each new task and in empowering our clients in achieving results. What gives us satisfaction is the opportunity to apply innovation in our jobs daily, inclusive of new areas such as Big Data, Artificial Intelligence, Internet of Things, Blockchain, Cloud, Data Monetization and Robotic Process Automation.

Responsibilities: 

• Supporting an internal application when it comes to user management for one of our German clients (ex. graning and revoking the roles and rights of users).
• Tasks are received and tracked and completed via the client’s internal ticketing system.
• Communication with various stakeholders on both the client’s side and the side of Adastra.
• Prioritizing tasks based on various degrees of urgency and importance to achieve client satisfaction.
• Strict adherence to provided deadlines when it comes to task resolutions.
• Timely communication in situations where circumstances dictate a possible waiting period.

 Requirements: 

• Excellent knowledge of the German language.
• English proficiency.
• Great communication and time management.
• Open-minded outlook and the desire to learn.
• Experience in a client facing or trainer roles would be considered an advantage.
• Basic knowledge of Cognos would be considered a strong advantage.

What Adastra can offer you:

• Diverse career growth opportunities
• Extensive portfolio of technical trainings
• Access to certification programs
• Leadership and soft skills trainings
• Exposure to challenging projects in an international environment
• Opportunity to work with the latest technologies in the Data field
• Free German language classes
• Multicultural, dynamic, and learning-focused working environment
• Extended Additional Health insurance package
• Multisport cards
• Additional annual paid leave days
• Opportunity to work from home
• Recharge program for a better balance between work and personal commitments
• Referral bonus program
• Corporate social and charity initiatives and Events
• Regular team buildings and office parties
• Three office locations in Bulgaria with a relax and gaming area

Are you ready to join a dynamic team of Information Management professionals committed to deliver best-in class solutions and services to the world’s leading organizations? Apply now or send your resume in English. We thank all interested applicants and will only contact a short list of them.