Support Systems Specialist (12-Month Maternity Leave Coverage)

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a 12-month maternity leave coverage Support Systems Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

In this role you will act as the main technical support expert for Acronis systems used by various users and stakeholders. The role involves resolving technical incidents through independent troubleshooting, collaboration across departments, and ensuring user satisfaction. You will also contribute to process improvement, documentation, and coordination of complex cross-functional tasks with teams such as Product Management, Sales, and Operations.

WHAT YOU’LL DO

• Act as the primary technical contact for user-reported issues, ensuring timely and efficient resolution
• Troubleshoot and analyze technical problems, define appropriate corrective actions, and follow through to resolution
• Collaborate with internal teams (Product, Sales and Engineering) to resolve complex cases and improve system stability
• Escalate and track tickets with third-party vendors or support providers when required
• Identify recurring issues and propose process or system improvements
• Maintain accurate records of issues, solutions, and process updates
• Create and maintain KB articles, best practice guides, and other support documentation
• Contribute to the continuous enhancement of user experience across Acronis systems

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 1+ years of experience in technical support, system administration, or a related field
• Strong analytical and troubleshooting skills, with a passion for problem-solving
• Excellent communication and collaboration skills, with a strong user-oriented mindset
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• High attention to detail and accountability for delivering quality outcomes
• Strong documentation skills and ability to convey complex technical concepts clearly
• Ability to work effectively with cross-functional teams and external stakeholders
• Fluent English (both verbal and written)

*Please submit your resume and application in English

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Our Interview Practices 

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.