SAP Application Support Consultant

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

Our Technology Center solves industries’ and organizations’ most challenging problems with leading-edge technologies. Our Bulgarian Technology team is currently implementing complex global projects in a vast portfolio of industries – e-commerce, retail, insurance, banking, telecommunications, automotive, public sector, travel and culture.

The role is available for Sofia, Plovidv, Varna, Burgas, Ruse.

We are building a new team for one of our clients and we are looking for SAP Application Support Consultant of any seniority (Jr / Mid / Sr) to join our growing network of SAP professionals.

As a SAP Application Support Consultant L2 with more than 2 years of experience in supporting SAP business applications on on-premise or cloud environments, your main duties will be performing diagnostics and maintenance of SAP solutions & products.

Responsibilities:

• Resolution of incident tickets, providing analysis and resolution according to predefined criteria and response times;
• Escalation of tickets to Operations Level 3;
• Escalation of the tickets received from Service Desk to different vendors (coordination, re-triage where needed);
• Release to Production including creation of Transport requests related to the service request only in scope of L2 Operations;
• Establish regular meetings between L2 and L3 Ops where L2 Ops can ask clarification questions to L3 Ops;
• Serving as a SPOC for DR and later execution of the prepared DR (Disaster recovery);
• Contribute to continuous service improvements such as Incident reduction, automation of tickets etc.;
• Conduct regular health checks and other non-ticketing activities such as monitoring and responding to specific alerts created through monitoring or scheduled jobs/ activities;
• Development and updating of the knowledge articles;
• Support L3 in ticket analysis, RCA and PM activities;
• Shift left of tickets to the Service Desk by creation of SOPs and knowledge articles

Qualification

• At least 2 years of professional experience in supporting or implementing SAP business applications,
• Proven experience and expertise in one of the following SAP areas / modules:
• Warehouse & Logistics – Warehouse and inventory management; Distribution & Intercompany and haulage, Fleet management,
• BW & Reporting – BW Reporting; BW Management Reporting; Embedded Reporting,
• Finance & Accounting – Treasury; Pricing, Rebates; Financial accounting, Tax & local statutory; Management accounting and profitability; Accounts Payables,
• Billing & Settlement – Settlement & Billing; Accounts Receivables and Credit Management,
• Master Data Governance,
• Order Management.

The Rest of the qualities, you know them:

• Leading and organizing teams of various sizes
• Client Facing Skills
• Travel Availability (short/long term)
• Flexibility in using different technologies/ platforms
• Ability to shift gears quickly and cope with change
• Analytical & Detail Oriented
• Confident, proactive and self-motivated
• Disciplined and “Team first approach” oriented

Benefits:

• Employee Assistance Program
• Career Counselling
• 30 day paid time off
• Hybrid working regime
• Options to buy shares
• Relocation Bonus
• Luxury health & dental insurance
• Life insurance
• Bonuses for special occasions
• Certification
• Food vouchers
• Multisport cards
• Fuel card/Public transport card

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.