Business Analyst

Job summary:

The Business Analyst plays a key role in identifying risks, addressing performance gaps, and driving continuous improvement through collaboration with stakeholders, vendors, and internal teams. Leveraging a variety of tools and data sources, this role ensures alignment with organizational goals for efficiency and quality.

Responsibilities:

• Generate, analyze, and deliver detailed reports leveraging Cisco-validated data sources (Tier I & II) to stakeholders, providing clear insights that support business objectives and data-driven decision making.
• Identify and assess issues and risks associated with the performance of involved parties-including vendors, stakeholders, and internal teams-to ensure high accuracy and quality in reverse logistics supply chain operations and to mitigate operational impacts.
• Support to be addressed performance issues by developing and implementing action plans for improvement; support the VM to initiate focused sprints in collaboration with Cisco stakeholders and vendors to achieve measurable results.
• Communicate clearly, effectively, and assertively with stakeholders and vendors to foster strong partnerships, drive improvements in vendor performance, and resolve concerns promptly.
• Analyze vendor reports, including accuracy and on-time delivery metrics, and provide actionable insights and recommendations for continuous improvement.
• Research and implement internal and external best practices to streamline end-to-end processes.

Qualifications:

• Fluency in English, with strong verbal and written communication skills and the ability to present clear, concise, and effective reports and insights.
• Advanced proficiency in Microsoft Excel and Power BI (including formulas, pivot tables, charts, and data analysis tools).
• Experience with database management and reporting tools.
• Excellent attention to detail with a consistent focus on accuracy and quality in analysis and reporting.
• Demonstrated analytical skills with the ability to interpret complex data and deliver actionable insights.
• Expertise in performance metrics, risk assessment, and action plan development.
• Strong problem-solving skills.

Just a part of the reasons to bring your career here:

• 25 days annual holiday.
• Opportunities for career progression.
• Hybrid working model.
• Flexible benefit program.
• Home office equipment.
• Options to buy Accenture’s shares.
• Luxury health & dental insurance; Life insurance.
• Food vouchers.
• Multisport card.
• Employee assistance program.
• Bonuses for special occasions.

About Accenture:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Additional Information

Equal Employment Opportunity Statement

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.