Technical Customer Support

Abrites is a Bulgarian IT company, founded in 2005, specialising in the development of comprehensive software and hardware solutions for the automotive industry. Abrites is a product leader which overcomes technological constraints and creates innovative solutions thus allowing a wide range of vehicle-related activities, such as diagnostics, key programming, module adaptation, engine control unit programming, coding, and fine-tuning.

The passion for excellence, customer success, agility, creativity, and innovation are part of our identity. They are key factors helping us to succeed in over 110 countries on 6 continents.

The company has offices in Bulgaria, France, and Italy. The company is a regular participant in some of the most prestigious international exhibitions and forums.

We believe that by building a team of talents who have the freedom to create product solutions and motivation to succeed together, we can “Achieve the impossible”.

Due to the expansion of our team we are looking for a talented Technical Customer Support.

Duties and Responsibilities:

• Deliver expert product support in written form using a ticketing system
• Аssist users with software and hardware inquiries
• Efficiently diagnose and solve technical problems
• Utilize multiple business operation systems
• Maintain detailed records of all interactions
• Regularly enhance user manuals and knowledge resources
• Offer comprehensive training on software and hardware usage
• Participate in automotive exhibitions to showcase our solutions
• Stay informed about the latest industry trends

Requirements:

• Previous experience in Technical Customer Support is considered an advantage
• Previous experience in the Automotive industry or interest in cars is a plus
• Excellent English language – verbal and written
• Understanding of automotive software and hardware systems is a plus
• Familiarity with CRMs and ticketing systems is a plus
• Strong customer focus
• Clear verbal and written communication skills

Benefits:

• Competitive Salary
• Learning & Development
• Generous Vacation Policy
• Flexible Working Hours
• Additional Health & Dental Insurance
• Food & Gift Vouchers
• Fruits & Refreshment Drinks
• Free Parking
• Friendly & Supportive Work Environment
• Corporate & Teambulding Events
• Baby Gift Voucher
• Refer A Friend Bonus
• Wellbeing program