Technical Customer Support Specialist with German

It’s your life. It’s your opportunity.

#MakeITHappen

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Aleksandra Georgieva is looking for a new team member.

Currently, we need a Technical Customer Support with German who will be supporting the area of our A1 Hosted Communication and A1 Cloud Communication customers.

Accelerate your career as part of our growing Network Services Team in Sofia.

Your daily routine would include:

• Consulting and supporting our customers in the SME sector;
• Ensuring a high level of customer satisfaction and optimal experience of our services;
• Being responsible for the activity and maintenance of documentation and delivery of necessary KPIs;
• Constant training and active know-how transfer about current technologies and processes;
• On-call duties per schedule.

We’ll know you can make it if you have: 

• 1 year of technical working experience in the field of operations or similar professional experience;
• Knowledge in the field of Voice over IP (SIP, PBX);
• Basic knowledge in the field of network technology and cloud technologies;
• German language is a must – written and spoken (B2 level).

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

You want to learn more? See us in action in our A1 Blog.

Sounds good? Apply now!

Deadline for applications: 24 April 2025

Only shortlisted candidates will be contacted.