Reporting & SLA Expert

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long passed the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Spasimir Arsov is looking for a new Reporting & SLA Expert

Your daily routine would include:

• Creating, managing, and optimizing reports and dashboards within the ServiceNow platform for both internal and external (customer-facing) use;
• Collaborating with stakeholders to understand reporting needs and ensure relevant data is visualized clearly and effectively;
• Consulting internal teams and customers on dashboard improvements – including performance, usability, and data quality optimization;
• Supporting self-service reporting through enablement sessions and documentation;
• Defining, managing, and improving SLA structures in ServiceNow to enhance visibility, accountability, and cost-awareness across services;
• Handling communication and integration points related to SLA and penalty management between internal teams and customer environments.

We’ll know you can make it if you have:

• Experience in creating ServiceNow reports and dashboards for both internal and customer contexts;
• Skills in consulting on optimization (graphics, performance, data quality) and in supporting self-service training;
• Experience in defining, managing, and optimizing SLA management to ensure transparency and cost awareness (including penalty management);
• Ability to manage and communicate interfaces within SLA management.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in a multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to: free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

You want to learn more? See us in action in our A1 Blog.

Sounds good? Apply now!

Deadline for applications: 11 October 2025

Only shortlisted candidates will be contacted.