Hopper Bulgaria

The company's key products and services are:

Hopper App - a mobile application that predicts the price change for airline tickets, hotel reservations and advises when it is best to make the purchase. Technically, we are a mobile travel agency.

What we believe in:

• Be curious. Analyze everything. Read everything. Reread everything. Never stop learning, whether it's a skill, a marketplace, the user, the industry, the world. Share knowledge and encourage wondering.
• Be empathetic. Believe in humans, not consumers. Build for travelers, not end users. Advocate for individual experiences, kill friction and understand what really matters.
• Be fearless. Embrace autonomy, ambition, and risk. Stand up for your scariest ideas. Disregard the way things have always been done in favor of better, bigger, and downright wild.
• Be responsible. What you do is part of who you are. Own your decisions. Take action. You might not be the best person to fix everything but nothing is ever "not your problem."
• Be open. Respect different voices. Welcome unique points of view. Strive to understand, not just accept. Champion each other.

More about the company:

Despite the pandemic's impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to recover, Hopper's value has more than doubled since the beginning of 2020 to over $3.5 billion, reflecting the strength of our mobile-only market, and the value customers receive from our own suite of fintech offerings.

We are on track to exceed $1.5 billion in travel sales this year, with 40% from hotels and car rentals. Given our current growth rate, Hopper is on track for a 330% increase in revenue over last year and we have already surpassed our pre-pandemic revenue peak of Q1 2020 by over 100%.

We've used our large historical archive of price and demand data to introduce several travel fintech offerings, such as Price Freezes and Rebooking Service on Disruption. Whether it's price volatility or travel disruption, Hopper's fintech offerings are designed to reach any problematic situation during a customer's journey, while driving conversions, repeat purchases and profitability. Almost 60% of customers purchase at least one fintech product, such as Price Freeze and Rebooking Service on a break when they book. And they continue to buy these services in the future as the current repeat purchase rate is 79%. Our fintech offerings currently account for 50% of our revenue.

Given the success of Hopper's fintech, we recently launched a B2B initiative called Hopper Cloud where any travel service provider can seamlessly offer travel fintech and intermediary content on Hopper. Earlier this year, we announced Capital One as our first Hopper Cloud partner and we are working together to offer a new travel booking portal for Capital One cardholders. The opportunity for the industry is huge as it is estimated that if all travel distribution channels offered travel fintech, it would increase the total amount spent by consumers to $200 billion per year for the sector.

All this recent growth is just the beginning. There are so many more new opportunities that we are excited to tackle in the coming year.

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