ZigZag Global Bulgaria
Company overview
Business card
ZigZag Global is a SaaS platform that helps online merchants manage and resell returned merchandise globally
The company ZigZag provides a portal branded with the online merchants logo that links directly to the returns section of their website.
The company’s software makes intelligent decisions about using the most efficient route to a ZigZag warehouse to send the returned goods to so they can be consolidated, resold or redirected to another customer.
Activity
Product company
Sector
Online trading
Central Office
United Kingdom
Year of establishment:
2015
Employees worldwide
150+
Established in Bulgaria
2018
Employees in Bulgaria:
85+
Offices in Bulgaria
Varna, Sofia
IT Employees in Bulgaria
50+
Tech stack
Technologies / programming languages we use:
C# 
.Net 
React 
Java with Selenium WebDriver 
Kubernetes 
Microsoft Azure How we work
Annual leave
20 days paid annual leave birthday day off additional days depending on length of service.
Work from home
Working from home is possible.
Flexible Working Hours
Partially flexible working hours.
Benefits
Health and insurance
Additional health insurance with dental treatment included
Entertainment and discounts
Parties and teambuilding
Monthly sports card
Employee discounts at retail outlets
Professional Development
Certification courses
In-house training
Tickets for conferences and seminars
Individual career development plan
Other
Food vouchers
Extra insights
Key company services/products:
- GLOBAL RETURN SOLUTIONS - Access to over 220 localized warehouses through 1,000 international carrier services, in 135 countries, with 320,000 drop off locations worldwide.
- FLEXLESS INTEGRATION - Connect directly via API or using our ready-made Shopify, BigCommerce and Magento plugins in just 1 hour.
- SUSTAINABILITY - Online commerce is becoming more eco-friendly through our sustainability initiatives aimed at reducing carbon emissions, reducing paper waste and keeping goods out of landfills.
The company's software makes intelligent decisions about using the most efficient route to a ZigZag warehouse to send returned goods to so they can be consolidated, resold or redirected to another customer.
INTEGRATE ZIGZAG WITH YOUR E-COMMERCE STORE
ZigZag will provide you with an online portal branded with your logo for mobile, tablet and desktop.
Customer can use this portal to submit a return request for items. The customer then enters the order number in combination with an email, zip code or last digits of a phone number. The portal can also be accessed from a QR code in a shipping note or from a link in an order confirmation email.
YOUR CUSTOMERS REQUEST THEIR RETURNS
The customer sees their shopping cart and they can select the item(s) they wish to return, also select the reason for return from a customized list - we support over 25 languages.
The customer can then be offered a list of courier options depending on the options you want to provide your customers.
TRACK, MANAGE AND RESELL YOUR GOODS
Returns are tracked in full or in part where possible, and the ZigZag returns platform will give visibility of what is being returned and how much it will cost before it has even left the customer.
Once the item has been returned by the customer, warehouse staff selected on the ZigZag system can open and inspect the goods to check that their integrity is as described. We can route the return to where it is most likely to be sold or shipped back via the most cost effective route.
By using ZigZag's returns platform, online retailers can save money on shipping, customers can get a faster refund on their purchase, and goods will be returned to the supply chain and rerouted faster for the next sale.
