Technical Support Specialist

WPX Hosting is a international web hosting provider with a rapidly growing customer base from all over the world. Founded in 2013 in Bulgaria, today we offer one of the best customer experience and support, along with high-quality and high-speed WordPress Hosting to clients.

As one of the most-trusted WordPress hosting companies, quality customer support is paramount. Our Support Team bring friendly and personable care to our customers, providing them with technical instructions and courtesy. Our Support Team exceeds our customers’ expectations and provides prompt and professional support through our Live Chat and Ticketing systems (yep, no phone support). The Support Team works on a 24/7 rota, including day, night, and 12-hour weekend shifts, with 4 days between shifts.

Our Technical support specialists have

• An excellent command of written English, which is a must;
• Excellent communication skills, that’s how we all work together;
• Great attention to detail, this is what our customers really love;
• The ambition to learn more and improve;
• And a good sense of humour, which just helps everywhere, right?

It is advantageous to have:

• A familiarity with Windows, UNIX/Linux, Internet protocols and concepts, domain registration systems, etc;
• Previous experience with WordPress;
• Great teamworking skills and a helpful, cooperative mindset;
• The self-awareness to work in and share a clean living space with others;
• Previous technical support experience.

Apart from your monthly salary, you will also benefit from:

• Salary reviews every 6 months based on your results and experience;
• Multisport card and Spotify Premium;
• Annual team building and regular outings and events;
• Additional Healthcare Insurance;
• Work from anywhere opportunity;
• Refer-a-Friend bonus!
• Daily fresh fruits, drinks and Friday Pizza events;

All applications will be processed in confidentiality.

Please note that only shortlisted candidates will be contacted with further information.