System Administrator / IT Support

Adastra is a global IT company, offering premier class services and solutions in the area of Information Management. We work in international teams and on projects for leading global financial, automotive, telecommunications and insurance pioneers. We pride ourselves in accepting the challenge of mastering new technologies with each new task and in empowering our clients in achieving results. What gives us satisfaction is the opportunity to apply innovation in our jobs daily, inclusive of new areas such as Big Data, Artificial Intelligence, Internet of Things, Blockchain, Cloud, Data Monetization and Robotic Process Automation.

We are currently looking for a skilled and enthusiastic System Administrator to fill the opened position in Adastra Bulgaria professional team.

The System Administrator will be a key part of the Adastra Bulgaria team. He / She will be responsible for technical support, maintenance, and installation of computer systems, user administration as well as support and maintenance of several company applications. The successful candidate should be technically savvy, creative at problem solving and with very good customer service skills.

Main Responsibilities:

• Analyze, support, troubleshoot, repair, maintain and install computer systems, hardware, network, and network connections, security, and equipment related to computer peripherals
• User administration: manage requests for new employees, equipment, and corporate system access and provide support to offices in other locations, maintain user profiles in the Active Directory/Entra ID, working with MS Intune.
• Maintain server infrastructure both on-premise and in Cloud (Azure)
• Ensure all support work is performed to meet company and customer security standards and requirements
• Develop and write procedures for installation, use, and troubleshooting of communications hardware and software

Required Skills, Education, Knowledge and Experience:

• Educational background in Computer Science or related numerate
• 3+ years of experience as an IT Support specialist
• Experience with Active Directory and Group Policy implementation and management
• Experience with MS Entra ID and Intune implementation and management
• Experience with hardware and Windows OS (Windows 11)
• Experience with Windows Server 2016/2019/2022
• Good command of English language – both written and spoken
• Excellent communication and problem-solving skills
• Ability to work well in a team and under tight deadlines
• Strong organizational skills and attention to detail
• Very good customer service support skills 

Additional Skills and Qualifications considered as an advantage: 

• Experience in managing virtual infrastructure environment based on Hyper-V
• Experience in migrating and supporting server infrastructure in Hybrid environments (on-premise and cloud)
• Experience with IPSec, ACLs and VLANs
• Experience with Cisco or FortiNet network equipment is an advantage
• Experience with CyberArk is an advantage
• Experience with SentinelOne EDR is an advantage
• Industry relevant certifications in related field (A+, MTA, MCITP, CCNA)
• ITIL hands-on is a strong advantage
• UNIX and / or Linux experience

What Adastra can offer you:

• Diverse career growth opportunities
• Extensive portfolio of technical trainings
• Access to certification programs
• Leadership and soft skills trainings
• Exposure to challenging projects in an international environment
• Opportunity to work with the latest technologies in the Data field
• Multicultural, dynamic, and learning-focused working environment
• Extended Additional Health insurance package
• Multisport cards
• Additional annual paid leave days
• Opportunity to work from home
• Recharge program for a better balance between work and personal commitments
• Referral bonus program
• Corporate social and charity initiatives and Events
• Regular team buildings and office parties
• Three office locations in Bulgaria with a relax and gaming area

Are you ready to join a dynamic team of Information Management professionals committed to deliver best-in class solutions and services to the world’s leading organizations? Apply now or send your resume in English. We thank all interested applicants and will only contact a short list of them.