Cyber Infrastructure Expert Support Engineer – EMEA

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for an Infrastructure Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!

The Infrastructure support engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of hyper convergent storage and computer clusters. The Infrastructure support expert role provides an opportunity to practice technical skills with Linux, network, storage, cloud, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the evolution of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on.

WHAT YOU’LL DO

• Troubleshoot and resolve various technical incidents for Acronis customers and partners
•  Build and maintain strong relationships with customers and partners
• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues
• Training and mentoring junior team members by sharing technical expertise and best communication practices
• Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products
• Be a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high performance storage and compute clusters, disaster recovery infrastructure, and managing complex environments during failover and failback operations

WHO WE’RE LOOKING FOR

• 3+ years experience on infrastructure support engineer role
• Additional languages are an advantage (Spanish, French, Portuguese, German)

Technical Expertise

Linux OS (Advanced):

• Strong hands-on experience with administration and troubleshooting across multiple Linux distributions
• Red Hat Certified System Administrator (RHCSA) or equivalent is considered a baseline
• Networking:
• Experience with traffic inspection, routing, and bandwidth analysis
• Ability to set up and manage:
• DHCP
• DNS
• L2TP/IPSec
• OpenVPN
• Experience with high-availability configurations
• Private Cloud / Virtualization:
• Experience working with enterprise-level virtualization or container solutions such as:
  • VMware ESXi
  • Microsoft Hyper-V
  • KVM
  • Virtuozzo
• ​Fluent English (written and verbal)
• Soft Skills and Work Approach
• Strong communication skills and a customer-focused mindset
• Proven ability to troubleshoot and resolve non-standard, complex technical issues efficiently

*Please submit your resume and application in English

WHO YOU ARE

• Reliable, proactive, and always anticipating the next step to keep operations running smoothly
• Analytical and detail-oriented, yet able to see the broader picture and understand technical impacts
• Clear communicator with a professional, collaborative approach and a strong customer-first mindset
• Steady under pressure, able to prioritize effectively, troubleshoot complex issues, and adapt to changing demands

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

OUR INTERVIEW PRACTICES

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.