Customer Experience Specialist (EdTech / B2C)

talaint is a seasoned player in the realm of recruitment, seamlessly merging traditional principles with cutting-edge innovation. With a proven track record of success dating back to 2009, our team’s expertise spans diverse industries from expert recruitment to executive search, IT and BPO professionals, and beyond. Our mission is to redefine recruitment, prioritizing individuals, and organizations alike. Join us in shaping this new era and together, we’ll make careers and companies thrive.

OUR CLIENT

Our client is a software product company developing an innovative EdTech platform for students from grades 1 – 12. Due to a growing user base, the company is looking for a Customer Experience Specialist to support customer onboarding and day-to-day platform use.

The role combines customer support with process improvement, feedback collection, and close collaboration with the product team in a mission-driven start-up environment. Further details can be found below.

Customer Experience Specialist (EdTech / B2C)

Responsibilities:

• Support customer inquiries, including login, access, and in-platform usage issues.
• Handle questions related to payments, subscriptions, and terms and conditions.
• Build, maintain, and improve a customer-facing knowledge base and support documentation.
• Assist in collecting and structuring customer feedback to improve the user experience.
• Collaborate with the product team on platform improvements, updates, and new features.
• Proactively identify and suggest improvements to customer support processes and workflows.

Requirements:

• Bachelor’s degree in Education, Communications, IT, or a related field; strong interest in education required.
• 2+ years of experience in a B2C customer support or customer experience role, ideally in software, SaaS, or digital products.
• Experience supporting users of a software platform and troubleshooting basic technical or usability issues.
• Comfortable with digital tools and support systems; quick to learn new technologies.
• Strong written and verbal communication skills, with a user-focused and empathetic approach.
• Proactive, self-driven, and motivated to take ownership and grow within a startup environment.
• Interest in technology and education, with a desire to contribute to a mission-driven EdTech company.
• Fluency in English.

In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.

Please note that only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.

Agency license Number 2123 was issued on 04.10.2016.