Implementation/Onboarding Specialist

We’re a seed-stage company with a small, focused engineering team. Being backed by a phenomenal group of investors, cooperative customers, and 25+ of the industry’s most influential advisors, gives us the access and resources to build things right and think for the long term.

Self-storage is the fastest growing asset class in commercial real estate – surpassing $65 billion annually in the U.S. last year. There are more than 77,000 self-storage properties in North America, operated by more than 35,000 independent business owners who provide service to tenants. Cubby’s mission is to empower self-storage operators to grow their independent and family-owned businesses by optimizing the process and minimizing administration efforts.

This role focuses on managing customer implementations and ensuring projects, data onboarding and configurations are delivered on time, leading to strong customer outcomes and satisfaction. You will manage multiple customer projects at once, stay extremely organized and help launch entire organizations on the Cubby platform concurrently. You’ll play a critical role in developing and refining processes that will shape the success of our implementation function.

Responsibilities:

• Cultivate a deep understanding of Cubby’s problem space and our users.
• Be an expert on Cubby products and services and understand how they can be leveraged to help clients achieve desired outcomes.
• Manage multiple customer implementation projects, ensuring on-time delivery and alignment with customer goals and success metrics.
• Partner with Cubby CS team during implementation to foster trust and effective communication with customers.
• Coordinate cross-functional resources to ensure seamless delivery and customer satisfaction.
• Drive customer outcomes by maintaining focus on key objectives, resolving challenges, and keeping projects on track.
• Create and maintain detailed project documentation, including implementation plans, project plans, milestones, risk assessments, and progress reports.
• Proactively identify and address implementation risks and challenges, providing effective solutions to ensure success.
• Contribute to the development and refinement of implementation processes, supporting scalability and efficiency in a growing team.
• Transition customers smoothly to post-implementation support, ensuring a clear and well-documented handoff.
• Support the playbooks, processes, measurements and systems that enable clients’ success and Cubby’s decision making.
• Work collaboratively with product and design teams to refine Cubby’s offering.

Requirements:

• You have 2+ years of experience in an onboarding / implementation role.
• Excellent written and verbal English skills.
• Familiarity with data integration, software configuration, or workflow optimization.
• You have a thoughtful, informed opinion on what makes great customer experiences.
• A strong desire for creative problem-solving with a positive attitude.
• You are a self-starter. This is a seed-stage company where you’ll have to wear a lot of hats and help us create momentum.
• Generally pleasant and consistently dependable colleague.

Nice-to-have:

• Self-Storage or Commercial Real Estate industry knowledge and experience.
• Familiarity with CRM, Payments, Real Estate Accounting, Customer Messaging, Fintech Lending, and/or e-commerce checkouts.
• Experience with customer facing roles.
• An understanding of what is required of an early state business employee to make a startup successful.
• Outstanding writing, organizational and documentation skills.
• Outstanding data and financial analysis skills.

What you can expect if you join us:

• Generous remuneration package;
• Additional health insurance;
• Fully covered Multisport card;
• Company-sponsored team lunch once a week;
• Working with highly qualified and experienced technical team members;
• Company-sponsored team building activities and events.
  

What you can expect from the interview process:

• A friendly “Get-to-Know” meeting– The meeting takes 45 minutes and is conducted by a member of our HR team. We will share more details about the project, as well as learn more about you, your technical skills and personal qualities.
• Manager meeting – During this discussion you will get the opportunity to get to know your future manager, so you can both learn more about each other.

If you are interested in this position, please send us your CV in English!

We will contact only the candidates selected for further consideration.