Site Reliability Team Manager

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We are looking for an experienced and collaborative Infrastructure Site Reliability Engineering (SRE) Team Manager to join our global technology team. In this role, you will lead a diverse group of engineers, including contingent and third-party team members, to manage and optimize our server environment. You will provide technical leadership, foster team development, and ensure operational excellence through governance, process improvement, and innovation. This position offers the opportunity to make a real impact by driving continuous improvement, mentoring team members, and contributing to a culture of inclusion and respect.

What You’ll Do:

• Lead and support a team of engineers through coaching, performance management, and career development.
• Maintain team roadmaps, allocate tasks, and manage workloads effectively.
• Act as the primary contact for contingent workers, ensuring compliance with company standards.
• Provide expert technical input during complex problem resolution and new solution implementation.
• Ensure client queries are handled efficiently, meeting or exceeding expectations.
• Oversee SLA compliance and KPI reporting, driving improvements in service delivery.
• Manage ITIL processes, including incident, problem, and change management.
• Maintain configuration and vulnerability management standards across the server estate.
• Ensure systems monitoring and capacity planning are optimized for reliability and performance.
• Promote continuous improvement in processes, technology, and team engagement.

What We’re Looking For:

• 3 + years of proven experience in team leadership and people management
• Strong knowledge of Windows and/or Linux systems and cloud environments
• Familiarity with ITIL processes and tools such as ServiceNow
• Аbility to work inclusively across diverse teams
• Advanced troubleshooting
• Passioned to innovate and implement process improvements
• Fluency in English

What We’re considering as an advantage:

• Experience with HPE servers, VMware, and virtualization technologies.
• Knowledge of vulnerability management tools (e.g., Rapid7), monitoring tools (e.g., Dynatrace), and database systems (e.g., SQL)
• Understanding of Agile methodologies
• Scripting or automation experience
• Relevant University degree/Technical specialty

What you will get:

• Work environment – excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development – career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

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