Senior/Lead Project Manager, B2C iGaming (Operations)

We are seeking a Senior Project Manager to drive and coordinate key initiatives across our B2C iGaming operations (casino and sportsbook). This is a highly operational role. You will work daily with Data & Analytics, CRM, Acquisition & Marketing, Customer Service, Payments & Fraud, Compliance, and our platform provider.

This is not a polite, status-update-only PM role. We need someone who:

• Takes full ownership
• Never lets things drop
• Is comfortable chasing stakeholders, challenging delays, and pushing projects across the finish line

You will be the person who always knows what’s going on, who owns what, and what needs to happen next — and you will keep things moving even when others are busy or hesitant.

Key Responsibilities

End-to-end ownership of operational projects

• Lead cross-department initiatives from idea and planning through execution, rollout, and post-launch review.
• Typical projects include CRM journeys and campaigns, payment and fraud updates, customer service tool and process improvements, data and reporting rollouts, and regulatory or market-specific changes.

Cross-team coordination

• Work daily with CRM, Acquisition, Customer Service, Payments & Fraud, Data & BI, and Compliance teams.
• Coordinate with our platform provider (account and delivery managers, project owners) to align requirements, timelines, and releases.
• Ensure all internal and external stakeholders remain aligned throughout the lifecycle.

Relentless follow-up and accountability

• Ensure tasks have clear ownership, realistic deadlines, and aligned expectations.
• Follow up consistently, challenge vague responses, and push for decisions when things stall.
• Escalate risks early, with clear impact and mitigation options.

Planning, tracking, and documentation

• Maintain structured project plans, timelines, and dependency overviews.
• Use Jira for tracking work, visibility, and follow-ups.
• Use Confluence for documentation, project pages, requirements, and decision logs.
• Provide clear, concise status updates to mid and senior management.

Process and continuous improvement

• Contribute to standardising how operational projects are run across teams.
• Capture and document learnings after major projects to create reusable best practices.
• Recommend pragmatic improvements to cross-department communication and collaboration.

Requirements

Experience

• 5+ years as a Project Manager, Delivery Manager, or Operations Manager in an online or digital environment.
• Strong preference for iGaming experience, ideally on the operator side (casino and/or sportsbook).
• Familiarity with at least some of the following: CRM campaigns, player journeys, retention, payments, risk & fraud, KYC, customer service operations, regulatory changes.

Track Record

• Delivering cross-department projects involving multiple internal teams and external partners.
• Managing several projects in parallel in a fast-paced, always-on environment.

Technical & operational confidence

• Comfortable working with Data & BI teams, interpreting dashboards, KPIs, and reporting needs.
• Confident using and learning back-office tools, CRM systems, ticketing systems, and reporting platforms.
• Not a developer role, but you must be digitally strong and comfortable with systems and process flows.

Tools

• Strong experience with Jira for task and project tracking.
• Strong experience with Confluence for structured documentation.

Communication & stakeholder management

• Able to challenge, push back, and demand clarity while staying professional.
• Comfortable summarizing complex situations for mid and senior management.

Working style

• Highly independent: you do not wait for perfect instructions — you clarify, propose, and move forward.
• Confident owning the room when discussing project status, blockers, and next steps.

Nice-to-Have

• Experience running or supporting CRM and retention projects (journeys, campaigns, segmentation).
• Knowledge of payments, fraud, and risk within iGaming.
• Experience with customer service operations (tools, workflows, SLAs).
• Experience working with platform providers or tech vendors during large initiatives.
• Familiarity with Agile methodologies, even in non-development contexts.

What Success Looks Like

After a few months, you:

• Have a clear overview of all key operational projects across CRM, Acquisition, Customer Service, Payments & Fraud, and Data — and their current status.
• Are recognized internally as someone who never lets anything slip and always knows what needs to happen next.
• Have established structure and discipline in how projects are tracked and documented in Jira and Confluence.
• Are trusted by mid and senior management to run complex initiatives independently and challenge unrealistic timelines or expectations.

Why Join Us?

• Play a key role in shaping the future of our B2C iGaming operations.
• Work in a dynamic, fast-moving environment where operational excellence, ownership, and strong execution are valued and recognized.
• Enjoy competitive compensation aligned with seniority and impact.
• Comprehensive benefits including health insurance, vacation, professional development support, team events, and wellness allowances.

Ready to drive meaningful change and ensure our platform operates at the highest standard?
Your expertise can make a real impact — let’s connect.