Account Manager – Payments

Who We Are

Recruitment.bg is a boutique IT recruitment company, based in Bulgaria. We aim to work with the top employers in the industry, companies that we thoroughly vet and trust. Our mission is to guide IT professionals toward improved career paths by understanding their skills, crafting employment strategies, and supporting them every step of the way. Placing emphasis on honesty, respect and reliability while delivering exceptional service by ‘going the extra mile’ we build long term relationships with the people and organizations we work with.

About the Company

Our client is a forward-thinking tech company specializing in online gaming solutions, offering a diverse portfolio that includes casino games, sportsbook services, and a comprehensive gambling platform. Headquartered in Sofia, Bulgaria, the company operates on a global scale, with a presence in 25 countries and products deployed across 85+ jurisdictions. As a leader in innovation within the dynamic iGaming sector, our client is committed to continuous growth and technological advancement.

Key Responsibilities

Build and maintain strong, long-term relationships with assigned clients and accounts.

Serve as the main point of contact within client organizations and advise on business needs.

Understand client operations, monitor content, and gather feedback to drive product improvements.

Proactively identify growth opportunities and implement strategies to strengthen the company’s position.

Develop, maintain, and execute account plans to optimize revenue-generating activities.

Keep clients informed about new payment features and services, ensuring smooth integration.

Resolve customer complaints efficiently and provide timely solutions.

Collaborate with product and technical teams to integrate new payment methods.

Initiate process improvements to enhance payment services and customer satisfaction.

Represent the company at industry events and exhibitions.

Requirements

3+ years of experience in the online B2B sector as an Account Manager or Project Manager (advantageous).

Experience in online gaming and payments industries.

Proven track record in managing key accounts, growing business portfolios, and achieving revenue targets.

Strong negotiation and problem-solving skills, proactive mindset.

Experience working remotely with clients and managing contractual obligations.

Excellent proposal drafting and presentation skills.

Fluency in English and Spanish.

Benefits & Perks

Competitive salary and performance-based annual bonus.

Salary and performance reviews twice a year.

25 days paid annual leave with flexible schedule and 2 days WFH weekly.

Additional health insurance and fully paid transportation and sports cards.

Professional development, company-sponsored trainings, and conference tickets.

Team-building events, office parties, and supportive company culture.

Modern office with chill-out zones (PS4, foosball table, lazy chairs), free snacks, coffee, and drinks.

All applications will be treated as strictly confidential. Only short-listed candidates will be contacted.

[GV]