Junior IT Helpdesk analyst with English

IT-Impulse has been operating in Bulgaria for three years, with an office in Sofia, where we continue to grow our local team of IT specialists. We represent a Software Engineering division of the international company JobImpulse GmbH with more than 9.000 employees in 51 locations in 12 countries and we act as an intermediary between the IT software development department and highly qualified IT specialists on the job market.

IT-Impulse with its offices in Seville (Spain) and Kosice (Slovakia) is the point of contact when it comes to IT Outsourcing and Nearshoring.

About the Role:

We are looking for a motivated and customer-focused Junior IT Help Desk Analyst to join our IT team. The ideal candidate will be the first point of contact for end-users, providing technical support and troubleshooting assistance to resolve IT issues effectively. This is an excellent opportunity for someone starting their career in IT, with plenty of opportunities for growth and learning.

Key Responsibilities:

• Act as the first line of support for technical issues reported by users via phone, email, or ticketing system.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Escalate complex problems to senior IT staff or external support providers when necessary.
• Document and track issues, solutions, and resolutions in the IT ticketing system.
• Set up and configure hardware, software, and peripherals for new and existing employees.
• Assist with user account management, including password resets and permissions.
• Provide guidance to users on IT policies and best practices.
• Participate in IT team projects and contribute to process improvement initiatives.

Skills & Qualifications:

• 0–2 years in an IT support role or similar environment.
• Basic understanding of computer systems, mobile devices, operating systems (Windows, macOS, iOS, Android), and common applications (e.g., Microsoft Office).
• Knowledge of basic networking concepts (e.g., IP addresses, DNS, VPN).
• Excellent communication skills with a strong customer service mindset.
• Strong problem-solving ability and attention to detail under pressure.
• Willingness to learn and adapt to new technologies.
• English – C1

What you get:

• Long-term and stable position, an employment contract for an indefinite period
• Environment of a medium-sized company together with the background and opportunities of a large company
• +5 extra days of vacation
• Employee referral program (up to 3.000 EUR per referral)
• Yearly performance and salary review
• Food vouchers
• Jubilee gifts
• Flexible working hours
• Stocked kitchen with free drinks (freshly roasted coffee)

Apply today and take your career to the next level!

We kindly ask you to send us your CV and other attachments in English only.