IT Helpdesk Administrator

Location: Sofia, Bulgaria
Employment type: Full Time, Hybrid, Flexible working hours
Job Level: Entry / Intermediate

ABOUT US

We are part of a group of technology companies with over 25 years of history and a proven track record of creating high-tech platforms for managing online payments, massive networks of users, data and internet traffic. It is a leader in providing services in the field of Software development, Technical Compliance and Managed IT services for regulated institutions, auditing and certification according to PCI-DSS and ISO27001 and ISO/IEC20000-1 standards.

It also offers Cloud and hosting solutions for corporate customers as well as Managed DevOps services for customers in Europe and North America. The company has over 200 experts and its office locations in: Sofia – Bulgaria, Kiel – Germany, London – United Kingdom, Barcelona – Spain, Vilnius – Lithuania, Warsaw – Poland, Bratislava – Slovakia and Tirana – Albania.

ABOUT THE ROLE

We’re looking for an IT Helpdesk Administrator to join one of our long-term international partners in the fintech industry. You will provide IT support to employees worldwide, manage user and computer accounts in a Microsoft 365 environment, and participate in workstation lifecycle management. You’ll collaborate with IT team members across multiple locations on complex projects, help implement security and compliance policies, and enhance employee experience by improving existing systems and processes.

KEY RESPONSIBILITIES

• Provide IT support to all employees worldwide
• Manage user and computer accounts in a Microsoft 365 environment
• Participate in the workstation lifecycle management – automated deployment of new machines, centralized management, policies, security configurations, etc
• Collaborate with IT team members from all locations worldwide on complex IT projects and issues
• Participate in the team’s various ongoing projects like zero-touch deployment of corporate images and applications, centralized device management implementation, BYOD policies enforcement, etc
• Microsoft 365 Security and Compliance suites rollout and integration, MFA policy setup and deployment, automation of internal IT processes, and other related tasks
• Oversee the process for onboarding of new hires to internal IT systems and culture
• Enhance employees’ experience by improving existing or introducing new systems and processes

JOB REQUIREMENTS

• 2+ years of experience in an IT/Engineering role
• Holistic view about Information technology – network topologies, Microsoft Active Directory Domain Services infrastructure, Microsoft Entra, Intune
• Strong operating systems troubleshooting skills (Windows 10 and macOS)
• Experience in the administration of Microsoft Windows Server, Active Directory, WDS, SCCM, Azure, Office 365
• Experience managing Apple devices
• Good understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies
• Good hardware knowledge
• Excellent communication skills and fluency in English
• Bachelor’s degree in information technology or related field and/or Microsoft, Apple, Cisco, ITIL, JAMF, VMWare, or similar industry certifications will be considered an advantage

WHAT WE OFFER

• Competitive salary package – because your talent deserves it
• Extended health & dental insurance – we’ve got your back (and teeth)
• Corporate gym membership rates – stay strong, code longer
• Supportive & collaborative culture – zero egos, just great teamwork
• Flexible working hours – results matter, not time spent at a desk
• Hybrid work model – work from home or join us at the office
• Office perks – unlimited coffee, snacks, and a stocked fridge
• Regular team events – from teambuildings to epic parties

If you have the required skills and experience, and you are passionate about database management and fintech systems, we would love to hear from you!