ServiceNow Developer

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

We are seeking a skilled and motivated ServiceNow Developer to join our team. This role combines technical expertise in managing the ServiceNow platform with the ability to engage with business stakeholders to ensure its optimal performance and alignment with organizational needs. The ideal candidate will have a passion for streamlining processes, enhancing user experiences, and driving continuous improvement in platform utilization.

What you will do:

Perform routine system maintenance, including system upgrades, patching, and performance tuning

Configure and customize ServiceNow modules and applications according to business requirements

Develop and maintain workflows, scripts, and integrations to support various functions within the platform

Provide technical support and troubleshooting for ServiceNow issues, ensuring minimal downtime and disruption

Implement minor changes and continuous improvements to existing functionality

Maintain compliance with organizational security and governance practices

Collaborate with stakeholders to understand and document business needs, challenges, and opportunities

Translate business requirements into effective ServiceNow solutions that align with organizational goals

Monitor and analyze system metrics to recommend and implement optimizations

Stay current with the latest ServiceNow releases and functionality to leverage new capabilities effectively

Advise the wider ITSM and Technology Operations teams on various ServiceNow functionalities and setup

To be successful you need to have:

Knowledge of scripting languages such as JavaScript, HTML/CSS and familiarity with APIs

Proven experience as a ServiceNow Developer or in a similar role

Strong understanding of ServiceNow architecture, modules, and capabilities

Ability to analyze business requirements and translate them into technical solutions

Knowledge of ITSM processes and their implementation within ServiceNow

Strong incident management skills with the ability to diagnose and resolve platform issues efficiently

Experience managing platform roadmaps and driving system improvements

Excellent communication and collaboration skills

ServiceNow certifications (such as Administrator, Developer, or Implementation Specialist in IT Service Management (ITSM), IT Operations Management (ITOM) are highly desirable

Bachelor’s degree in Information Technology, Computer Science, or a related field

Preferred Qualifications:

Knowledge of Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) modules

Familiarity with latest ServiceNow features and releases

Experience with ServiceNow Flow Designer and Integration Hub

Previous experience in a similar role with operational support responsibilities

Knowledge of ITIL practices and principles

Familiarity with Agile methodologies

We offer in return:

The opportunity to write the history of a leading and growing multinational company

Tailor-made training and ongoing development to help you enhance your skills in the field of online payments

Multiple career progression opportunities in a dynamic in-house business

Environment where product expertise, professional and personal commitment are rewarded

Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)

Fun and collaborative working atmosphere

Flexible working model – we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.