Implementation Specialist (Service Delivery)

• Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations
• Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements
• Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation
• Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup
• Identifying and addressing technical challenges to the relevant teams
• Managing stakeholder relationships internally and externally
• Find opportunities for product, features and functionality improvements
• Possess high level of technical knowledge of our product and its capabilities
• With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works
• Anticipating and handling Client enquiries efficiently
• Plan and deliver system training to clients, support with the training delivery of new employees as needed.
• Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.

• At least one year of experience supporting clients or working on projects
• A keen interest in project implementation
• Ability to work with high volumes of data
• Superb interpersonal skills and attention to detail
• The ability to react and respond quickly and effectively
• Proficient English written skills
• Flexible with the ability to work independently and as part of a team

• Video call with a member of the Talent Acquisition Team
• Assessment task to complete at home
• Final stage interview with the Implementation Team Leader and the Team Manager

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About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.