Change Manager

EGT Digital is a next-generation tech company focused on all online gaming products. Its portfolio includes Casino Games, Sportsbook, and the all-in-one solution – a Gambling Platform.

EGT Digital is a part of the Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, and North, Central, and South America.

EGT Digital is scaling fast. We’re introducing a Change Management function to bring visibility, control, and predictability across our software, infrastructure, and platform changes. This is a newly created role – perfect for someone who wants to build, not inherit.

Responsibilities:

• Design and implement the ITIL-aligned Change Management process across all engineering teams
• Define and categorize changes, set approval flows, and establish CAB/TAB governance
• Help stakeholders understand what a “service” is in ITIL terms and who owns it
• Lead the setup of our Jira Service Management change workflows and dashboards
• Collaborate with RTEs, DevOps, Product, and Security to balance delivery speed with control
• Build and maintain visibility: change calendar, metrics, and compliance checks
• Coach teams and drive adoption through communication, training, and support
• Start lean (solo) and later help grow the Service Excellence team

Requirements:

• 5+ years in Service Management/Change Enablement in SaaS, IT, or enterprise environments
• Solid understanding of ITIL 4, Change, Incident, and Problem processes
• Experience designing or running CAB/TAB governance
• Familiarity with Jira Service Management, ServiceNow, or similar tools
• Comfortable working with CI/CD teams, DevOps, and engineering stakeholders
• Pragmatic, structured, and persuasive communicator – able to influence across teams
• Advantage: SAFe/Agile background, ISO 27001 awareness

What we offer:

• Competitive salary
• Performance-based annual bonus
• Performance evaluation & salary review twice a year
• 25 days paid annual leave
• Work from home option – 2 days weekly
• Flexible working schedule
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office
• Positive working environment and chill-out zone (PS4, foosball-table, and lazy chairs)

All applications will be treated strictly confidentially and only the approved candidates will be invited to an interview.