Customer Success Manager (Ukrainian speaker)

Smartico.ai is a cutting-edge Marketing Technology Platform that empowers businesses to deliver personalized, real-time experiences throughout the user lifecycle. We are reshaping customer retention and engagement in the most dynamic e-commerce sectors through innovative CRM automation, gamification, and multi-channel communication tools.

To support our continued growth, we are looking for a passionate Customer Success Manager to join our team. In this role, you will guide our strategic iGaming clients in achieving their business goals using Smartico’s powerful CRM & Gamification suite.

This isn’t a sales position. The ideal candidate will have a background in Customer Support, Account Management, or CRM and a natural enthusiasm for marketing technology and business strategy.

Key Responsibilities:

Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle.

Lead the onboarding process for new business customers, ensuring a smooth transition.

Drive product adoption by helping clients develop successful usage patterns.

Serve as the customer’s voice within Smartico, advocating for their business needs and goals.

Provide product training, ensuring clients are well-versed in the platform’s features.

Quickly address and resolve client issues by coordinating with the appropriate internal teams.

Align customer goals with actionable account success plans, ensuring value and satisfaction.

Act as a trusted advisor, deeply understanding clients’ businesses and helping them maximise the value of Smartico’s solutions.

Manage ongoing communication and touchpoints with your assigned accounts, involving technical or commercial specialists as needed.

Collaborate closely with the product team to channel customer feedback and manage product requests from key accounts.

Qualifications:

Fluent in English and Ukrainian

Experience in the iGaming sector is a huge advantage.

A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage.

Experience working with a technical product or a strong aptitude for learning complex technical concepts.

Excellent written and verbal communication skills with a keen ability to listen and understand client needs.

A customer-first mindset with high integrity and a collaborative team-player attitude.

Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment.

Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams.

Self-driven, curious, and results-oriented—these qualities are non-negotiable!

What’s In It For You:

An environment that fosters collaboration and teamwork.

Opportunities for personal and professional growth.

Competitive salary and comprehensive benefits package.