Project Manager – CloudOPS

Say hello to possibilities.

It’s not every day that you consider starting a new career. We’re happy that someone as talented as you is considering this role. RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

Project manager is a member of the PMO team which is responsible for internal CloudOPS projects management and its execution control.
Typically he/she manages internal projects of a large scale: new infrastructure and application deployments, patching & upgrade process implementation for RingCentral products, new product launches and required support from CloudOPS teams, security processes improvements across RingCentral products etc. Also he/she aims to develop and maintain CloudOPS project management standards, best practices, guidelines and methodology. If necessary, supports and mentors other CloudOPS teams in their project activities.

Responsibilities:

• Define project goals and objectives, project scope, roles & responsibilities for project team.
• Request resource and negotiate resource availability & allocation.
• Outline project budget based on requirements and track costs/spend.
• Prepare detailed project plan with key project milestones, workstreams & activities.
• Manage project execution and provide regular updates on project status to project team and key stakeholders.
• Adjust project goals and plan to address changes in project execution or due to environmental changes within project lifecycle.
• Identify and mitigate potential project risks.
• Manage the relationship and communication with the client and all stakeholders to outline project value.
• Take part in continuous processes improvement activities within CloudOPS PMO team.
• Take part in quarterly resource planning activity within CloudOPS PMO team.

Requirements:

• 3+ years of experience in project management/control field or as Operations / SRE team lead.
• Basic understanding of computer networks, virtualization/containerization, computer architecture, storage, cloud computing.
• English upper-intermediate both spoken and written.
• Fluent Russian language both spoken and written.
• Good communication skills, ability and desire to speak in public to facilitate discussions.
• Capability to make decisions under pressure, good leadership skills, ability and desire to micro-manage tasks if necessary.
• Good analytical skills in scope of project management activities (PERT/P50-P80-P90/decision matrix/quality control techniques/EV etc.), solid experience with Google Sheets/Excel.
• Ability to compose digestible presentation, report, timeline materials for Director+ level either manually or using AI tools.

Nice to have:

• Hands-on experience with infrastructure support either on-premise or in public cloud.
• Knowledge of PMI framework/certifications.
• Experience with Confluence Jira/Wiki and their plugins, Smartsheet.
• Experience with BI tools (PowerBI/Tableau/Looker etc.).
• Experience to build AI agentic workflows to automate tasks.
• Basic programming skills to write scripts for data analysis.

What we offer:

• Well-coordinated professional team.
• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
• Additional Health and Life Insurance Package.
• Employee Assistance Program.
• 25 vacation days.
• 200 BGN Digital Food Vouchers via EdenRed and their application
• 120 BGN Gross as part of the salary for Working Expenses Allowance

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.