Senior Change Management Specialist – R&D Release Process

About us:

Delasport is where technology meets the excitement of sports and gaming! As a leading powerhouse in iGaming software, we provide everything from platform development to player account management. Our platform is designed to make every player feel like the star of the show, with personalized experiences and cutting-edge technology at its heart.

Since our founding in 2010, we have won multiple international awards and have established a proven track record of excellence, stability, and overall success. This achievement only drives us to reach even greater heights.

Currently, we are proud to have over 500 experts across various business fields and several offices in Bulgaria (Sofia and Plovdiv), Ukraine, and Malta.

Yоur Team:

We are seeking a Senior Change Management Specialist to lead and mature the change management and release governance processes across our R&D organization.

This role ensures that all software, infrastructure, and configuration changes are introduced into production in a controlled, transparent, and compliant manner – meeting both internal quality standards and the strict regulatory requirements of the iGaming industry.

As a key bridge between R&D, DevOps, and Compliance, the specialist will coordinate closely with our Compliance team to ensure that every change aligns with applicable licensing, jurisdictional, and audit standards while maintaining operational agility and system stability.

How You’ll Make an Impact:

• Own and manage the R&D change management process, ensuring that all changes follow approved governance, risk, and quality standards.
• Review, assess, and approve change requests (RFCs), validating technical risk, impact, testing evidence, and rollback strategies.
• Collaborate proactively with the Compliance team to ensure that all change activities and documentation align with regulatory and audit requirements.
• Facilitate Change Advisory Board (CAB) meetings, providing clear visibility into release schedules, dependencies, and risk evaluations.
• Ensure traceability and audit readiness for all changes through proper documentation, ticketing, and approval tracking.
• Work with DevOps and QA teams to embed compliance and risk validation steps into CI/CD pipelines.
• Coordinate with Compliance and Security to validate access control, segregation of duties, and deployment authorizations.
• Track and report on change KPIs, including change success rate, emergency changes, and failure trends, providing insights for improvement.
• Drive continuous improvement of the change process to increase efficiency and automation without compromising compliance.
• Support regulatory audits and investigations by providing evidence of release approvals, change logs, and audit trails.
• Participate in incident reviews, identifying root causes and implementing corrective/preventive measures related to change management.

Who You Are:

• Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline.
• 5+ years of experience in change, release, or configuration management within regulated R&D or DevOps environments (iGaming, fintech, telecom, or equivalent).
• Strong understanding of ITIL change management principles and software delivery governance.
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps, Jira).
• Proven ability to collaborate with Compliance, Security, and Operations to align technical change control with regulatory frameworks.
• Familiarity with data protection and gaming regulations.
• Strong analytical and problem-solving abilities with a structured, detail-oriented mindset.

Key Competencies:

• Expertise in change governance within regulated technology environments
• Strong stakeholder management and cross-departmental coordination
• Excellent communication and documentation skills
• Risk and compliance awareness
• Process ownership and accountability
• Continuous improvement and automation mindset

What We Offer to Make You Smile:

We’re not just about work, we’re about perks, too! Here’s what’s in it for you:

• Competitive Salary Package: We value your expertise and hard work.
• Time Off: 20+ vacation days to relax and recharge.
• Perks & Vouchers: From celebrating birthdays to welcoming newborns, we’ve got you covered.
• Health & Wellness: Comprehensive health insurance and a Multisport card.
• Continuous Learning: Budget for courses, certifications, and self-development.
• Central Office Locations: Work in a fantastic, accessible spot.

Wait, there’s more:

• Birthday Bash: Let’s celebrate YOU! Join our birthday parties to bring the team together and make everyone feel special!
• Multicultural Days: Explore flavors and traditions! Experience the vibrant cultures of your colleagues through food, music, and fun activities!
• Yoga Classes: Stretch and unwind! Join our yoga classes to relax and rejuvenate—perfect for some mid-day Zen!
• Massages at the Office: Treat yourself! Enjoy on-site massages to melt away stress and tension right at your desk.
• Chess Lessons: Checkmate your boredom! Join our chess lessons to sharpen your mind and have fun with friends!

Ready to Be Part of Something Big? 

If you’re excited to join a team that’s revolutionizing the iGaming world and want to make a real impact, apply today. We can’t wait to meet you!