Senior Functional F&O SCM Consultant

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit https://www.hitachi-solutions.co.uk/.

The Lifetime Services team provides post-implementation support to our Microsoft Dynamics 365 Finance & Operations customers. We aim to be among the best in the industry delivering full-scope support, proactive maintenance and continuous improvement to our customers.

We are growing our Lifetime Service team and looking for a Senior FO Consultant, specialising in Supply Chain and Production to join us on our exciting journey and be part of the Hitachi Solutions family.

Key responsibilities:

• Be the customer’s primary point of contact for product-related issues and build and maintain a relationship with the customer over email or phone/conference calls.
• Develop a comprehensive understanding of the entire solution to effectively advise on change impacts, assess the effects of upgrades, and train others.
• Resolve customer questions and inquiries by identifying problems, researching answers, collaborating with vendors/other team members and delivering solutions to problems or creating appropriate workarounds.
• Provide end-to-end complex application support for issues logged in the ticketing system.
• Analyse customer requirements and design software solutions based on Microsoft Dynamics 365 for Supply Chain.
• Advise customer on solution capabilities and help minimise gaps between standard product and customer’s business processes with creative configuration.
• Prepare Scoping Documents, Estimates and Functional Specifications for additionally required customisations.
• Create clear and concise design documents utilizing effective language and suitable design media.
• Configure Microsoft Dynamics 365 for Operations/ Dynamics AX Supply Chain, Trade and Logistics, and Inventory
• Develop robust functional testing scripts to guarantee secure delivery, eliminating follow-up issues.
• Prepare User Manuals and deliver Training, to assist in acceptance tests, hyper-care/post go live support.

Successful candidates will typically have:

• Fluency in English language, secondary language such as German highly advantageous.
• Functional knowledge of Microsoft Dynamics 365 Finance & Operations (previously known as AX):
  • Working knowledge of Warehousing, Advanced warehousing, Inventory management and Production control – Essential.
  • Experience of Dual-write – Highly advantageous.
  • Experience of D365 Retail (including POS) highly advantageous.
• Demonstrable knowledge of Supply Chain Management.
• Demonstrable experience working in a client facing role.
• Strong ERP background.
• Strong working knowledge of business & customer application support processes.
• A logical approach to problem solving.
• Strong experience in developing robust testing plans Excellent communication and documentation skills
• Can-do attitude and attention to detail.
• Excellent communication and documentation skills.
• Strong sense of responsibility and autonomy.

We offer:

• Competitive salary and annual bonus
• Additional Health Insurance
• Monthly Food Vouchers
• Multisport Card
• Additional Holidays
• Specialised Training
• Flexible working hours / Hybrid model (mix of office and home office days based on project assignments)
• Modern Office with excellent access to transport
• Drinks & Fruit Office Supply
• Professional & Friendly work environment
• Company events and Team Building
• Excellent Work-Life balance
• Opportunity to grow your career and work with international teams

Role is based in Sofia, Bulgaria.

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