Senior Site Reliability Engineer

PROS Holdings, Inc. (NYSE: PRO) is a leading provider of SaaS solutions that optimize omnichannel shopping and selling experiences, powering intelligent commerce. Leveraging leadership in revenue and pricing science, the PROS Platform combines predictive AI, real-time analytics and powerful automation to dynamically match offers to buyers and prices to products. Businesses win more with PROS. Learn how at pros.com.

A Senior Site Reliability Engineer is a key member of the team responsible for administering, maintaining, and troubleshooting complex infrastructure systems. They collaborate with managers, architects, and engineers to achieve successful outcomes, focusing on implementing best practices in automation, quality assurance, and teamwork.

A Day in the Life of the Senior Site Reliability Engineer:

• Design, implement, and maintain secure, scalable infrastructure across cloud environments.
• Analyze cloud environment requirements from various sources, document system designs, and implement necessary modifications.
• Automate repetitive system tasks and manage system-related activities for internal and external clients, including Professional Services support.
• Ensure system reliability through robust failover mechanisms, disaster recovery processes, and 24/7 support strategies.
• Design, implement, and improve monitoring tools to meet SLOs, ensuring a “Monitor by Design” approach is adopted across product teams.
• Continuously drive reliability improvements through proactive initiatives, data-driven SLO adjustments, and advanced monitoring/alerting solutions.
• Lead and coordinate disaster recovery testing exercises and capacity planning to enhance system reliability.
• Identify and reduce operational toil through automation and tool development.
• Apply and enforce security best practices across cloud environments, while mentoring team members on SLO achievement.
• Facilitate cross-team communication, provide training, and maintain clear documentation (e.g., runbooks and procedures).
• Support cloud environment management and propose technology changes to improve performance and reliability.

Required Qualifications – About you:

We are looking for candidates who possess the rare combination of the following achievements, skills, and behaviors.

• 7+ years of experience as a System Administrator, DevOps Engineer, SRE, or similar role.
• Deep knowledge of Linux administration, including performance monitoring, tuning and troubleshooting.
• Experience with cloud network design (Azure preferred, AWS or GCP also considered).
• Proficiency in scripting (e.g., Bash, Python) for automation.
• Experience with version control software (preferably Git).
• Experience with configuration management tools (e.g., Puppet, Foreman, Ansible, or similar).
• Knowledge of container orchestration tools (e.g., Kubernetes, Docker Swarm, etc.).
• In-depth knowledge of monitoring and logging solutions for cloud infrastructure (e.g., Prometheus, Grafana, etc.).
• Bachelor’s degree in Computer Science or a related field.
• Excellent time management, organizational, crisis management, and problem-solving skills.
• Self-starter, able to work independently without direct supervision.
• Willingness to innovate, learn, and share knowledge.
• Excellent verbal and written communication skills.
• Experience developing and implementing IT security best practices and procedures.
• Willingness to participate in on-call rotations and respond to incidents in a timely and effective manner.
• Excellent command of the English language.

AI Fluency & Growth Mindset- We welcome candidates who:

• Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.
• Craft effective prompts to optimize the quality and relevance of AI-generated outputs.
• Explore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.
• Leverage AI tools to boost efficiency, creativity, and innovation in their daily work.
• Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.

PROS Core Values

• We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable.

• We are Innovators

We think creatively to find new paths to success – for our people, our customers and our business.

• We Care

We are centered on caring for the people, businesses, and communities we serve.

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.