CRM Business Analyst

At DSK Bank, we strive to continuously provide the best experience to our customers by offering them innovative digital solutions and excellent service in our offices.

All this would not be possible without a strong team, so our most valuable asset remains the people who work at DSK Bank. We will continue to seek and develop their talent and expertise, because this is the team that distinguishes our DSK Bank here and now.

Now we are looking for a new team member for the position of CRM Business Analyst

If you join our team, you will have the following responsibilities:

• Work closely with the business stakeholders and translate business needs into well-structured business requirements, create process flows, mockups, and visualizations;

• Analyze business processes to identify areas for improvement and automation in the CRM system;

• Support the product owner to scope and prioritize tasks to ensure the development process is aligned with the objectives;

• Actively communicate requirements, issues and questions between vendors, developers and business stakeholders;

• Functional testing support and participation in UAT for the new developments;

• Go-live preparations: create training materials; train-the-trainer; post go-live support;

• 3rd level support of the CRM system and maintenance.

You are the ideal candidate, if you have:

• 3+ years of experience as a Business Analyst;

• BSc in the field of IT, Business Administration, Finance or similar;

• Proficiency in requirements gathering, analysis and documentation;

• Knowledge and experience in development and implementation of CRM systems or marketing automation/orchestration solutions will be considered an advantage;

• Excellent analytical and problem-solving skills;

• Willingness to work in a team and to show personal initiative;

• Fluency in English, both written and spoken.

We would love to offer you:

• Opportunity to directly contribute to the transformation of one of the largest banks in Bulgaria. Amazing opportunity to develop business knowledge and gain insights into the operations of a market-leading bank

• Chance to see your direct impact on Bank’s performance and resultsWork with nice people – forget all about you have heard about bankers, we are not that;

• Food vouchers in the amount up to 200 BGN per month;

• 20 + 5 paid holiday leave;

• Additional Health Insurance;

• Favorable conditions for housing and mortgage lending, as well as for bank products and services;

• Preferences for bank products and services;

• Annual bonus scheme depending on the achieved results;

• Preferential conditions for Multisport / CoolFit card;

• Great location – in the heart of Sofia’s city center;

• Discounts in various companies;

• Refer a Friend Bonus.

Join us and be part of a dynamic team where your efforts will have a direct impact on expanding the reach of our services and ensuring our customers get the most value from their experience with us. If you are ready to take on the challenge, we’d love to meet you!