STACKIT Customer Operation Expert – Customer Administration (m/f/d)

The impact you will create:

• You are the first point of contact for our customers: You handle their inquiries with empathy and expertise, find efficient solutions, and ensure they always feel well-supported.
• You are the bridge between the customer and the product: As a central interface between customers, service providers, and internal teams, you ensure our customers’ needs are heard and incorporated into the further development of our products.
• You are the voice of our customers: By collecting feedback, analyzing requirements, and contributing suggestions for improvement, you actively help to continuously enhance our products and services and boost customer satisfaction.
• You are the knowledge keeper: By maintaining and creating documentation, you ensure that our team is always up-to-date and can provide our customers with the best possible service.
• You are the optimizer: In collaboration with the product department, you continuously work on improving the performance and efficiency of our infrastructure to offer our customers an optimal user experience.
• You are the rock in the storm: During your on-call duty, you are available to react quickly in the event of problems and ensure system availability for our customers.
• In short: You are a true customer champion who uses passion and expertise to ensure our customers are completely satisfied.

Experience and skills you will need:

• Solid IT knowledge: You have a completed apprenticeship or a degree in an IT-related field (e.g., (Business) Computer Science) and ideally bring a focus on cloud computing and infrastructure.
• Experience in the cloud environment: You have already gained experience in the support and operation of customer administration systems (e.g., Exivity, CRM) and apply your knowledge effectively to provide our customers with optimal solutions.
• Customer-oriented mindset: You work independently, responsibly, and with a solution-oriented approach to handle customer issues quickly and efficiently.
• Strong communication skills: You have very good English skills and can communicate complex issues in an understandable and service-oriented manner. Ideally, you speak additional languages to provide optimal support to our international customers.
• Team spirit and knowledge sharing: You enjoy sharing your knowledge with colleagues and actively contribute to a positive and solution-oriented work environment.
• Passion for innovation: You are enthusiastic about infrastructure systems and technical advancement and actively engage with new technologies.
• Process-oriented mindset: You are familiar with ITIL and ITSM processes and apply them in your daily work to ensure high service quality.
• Flexibility and commitment: You support your colleagues by participating in on-call duty.
• In short: You are a team player with a hands-on mentality who impresses our customers with your expertise and dedication!

Our offer:

• An attractive remuneration package depending on your seniority.
• Variety of opportunities with one of the strongest and largest retail companies in the world.
• A huge array of tools & technologies available on the spot and ready for a steady personal development.
• Food vouchers, MultiSport card, additional health insurance, travel expenses and a modern office close to Paradise Mall.
• A good work-life balance with flexible working time & options for mobile work.
• A pleasant and diverse environment with regular events, team buildings and stimulating activities.

If you are interested please send us your up to date resume in English.

We want to know you!

Your application will be reviewed in strict confidentiality. Approved candidates will receive a notification via email about a registration in our company recruiting system and then be contacted for an interview. By applying for our job openings and by providing your personal data you explicitly agree with our Privacy Policy here: https://it.schwarz/en/privacy-policy/privacy-policy-bg

Your data will be processed for the purpose of recruiting and for the purpose of possible signing of a labor contract. Your data will be stored and processed by „Schwarz Global Services Bulgaria” EOOD. Please have in mind that with this you give permission for your resume to be shared with other parties of the Schwarz Group.

Some are still thinking. You act.