ServiceNow Consultant (German & English)

Who We Are

Recruitment.bg is a boutique IT recruitment company, based in Bulgaria. We aim to work with the top employers in the industry, companies that we thoroughly vet and trust. Our mission is to guide IT professionals toward improved career paths by understanding their skills, crafting employment strategies, and supporting them every step of the way. Placing emphasis on honesty, respect and reliability while delivering exceptional service by ‘going the extra mile’ we build long term relationships with the people and organizations we work with.

About Our Client

Our client is a European digital consulting company specializing in Experience Management, Marketing Automation, Analytics/BI, E-Commerce, Content Management (ECM/WCM), Mobile App Development, and Cloud Services. They help clients across Europe drive digital transformation and optimize customer journeys.

The team lives by the core values PURE – Passionate, United, Reliable, Excellent – and supports employees in professional growth. They also foster a strong team culture, organizing events like European teambuildings and holiday celebrations.

What You’ll Do:

• Provide consulting and technical support for ServiceNow solutions
• Analyze business processes and translate them into innovative ServiceNow solutions
• Develop, configure, and customize ServiceNow applications
• Act as a bridge between business units and IT, fulfilling a Business Analyst role
• Create concepts, documentation, and training materials
• Support Incident, Change, and Problem Management within ServiceNow

What We’re Looking For:

• Several years of hands-on experience with ServiceNow (ITSM & HR modules)
• Proven experience across multiple roles: Technical Consultant, Business Analyst, Developer

Strong technical knowledge:

• ServiceNow platform architecture
• Configuration & customization (workflows, business rules, UI policies)
• Scripting (JavaScript, Glide API)
• Integrations with third-party systems
• Strong analytical skills with the ability to translate business requirements into technical solutions
• Excellent communication and stakeholder management skills
• Fluent in German and English (spoken and written)
• ServiceNow certifications (e.g., System Administrator, ITSM, HRSD)

Nice-to-Have:

• Experience in Agile projects (Scrum / SAFe)
• Integration of Jira Cloud with ServiceNow
• Experience with ServiceNow Reporting & Performance Analytics
• Familiarity with Confluence and Jira

Perks

• Flexible Remote / Hybrid work – collaborate from anywhere!
• Exposure to high-impact projects across ITSM, HR, and custom applications
• Opportunity to grow and expand your ServiceNow expertise
• Work in a collaborative environment with a supportive, international team

All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.

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