NSOC Team Lead

Effortel Technologies SA (Network Management Innovations) is a leading Mobile Virtual Network Enabler based in Brussels, Belgium, with R&D facilities in Sofia, Plovdiv, and Belgrade, currently employing more than 100 IT professionals.

We enjoy a steady growth in scope and operations by providing our own products and services across Europe, the Middle East and Africa to Mobile Virtual Network Operators. Our platform provides complete product flexibility in terms of standard and value-added mobile services like Voice, SMS, mobile data, order management, billing, and many more.

The role:

This is a key role in the organization. The Network and Service Operations Center Team Lead’s primary responsibility is to plan, organize and manage staff and overall operations to ensure stability of the organization’s infrastructure. The Network and Service Operations Center Team Lead provides overall expertise in the network operations functions.

Primary responsibilities include:

• Manages NSOC team, prepares monthly 24/7 and standby schedules;
• Assures adequate management reporting and monitoring for fulfilling the business plan;
• Attends management meetings with internal teams, vendors & clients when necessary;
• Performs accident/incident investigations analysis and reporting;
• Performs routine tasks on monitoring, administration, and maintenance of the products when necessary;
• Works with internal and external groups to ensure customer issues are resolved within the agreed SLAs;
• Manages the team’s performance as it relates to the company objectives

Key requirements for the role:

• Previous experience in a similar position;
• Experience with databases like Oracle/ PostgreSQL/ MySQL/ MSSQL;
• Experience with Atlassian products like Jira and Confluence;
• Experience with monitoring tools such as Zabbix and Graylog;
• Experience with telecom Protocols Diameter, SS&, INAP, Camel, is a huge advantage;
• Experience with Intelligent Network, Business Support System, Windows and Linux server administration, Disaster Recovery;
• Excellent analytical and problem-solving skills;
• Very good command of English;
• Solid verbal and communication skills.

Personal skills and qualities:

• A responsible, detail-oriented person, able to prioritize and multi-task workload
• A motivated team-player interested in knowledge-sharing and growing as a technical professional

What we offer:

• Excellent working environment, combined with a great experience boost, training and a career path in an award-winning international IT company
• 200 BGN vouchers per month
• 25 days paid annual leave
• Additional health insurance package for employees and their children
• Access to Team buildings, internal and external trainings
• Additional social bonuses as per company policy and culture – compliments on personal occasions, range of discounts, various social events

Interested in moving forward with your technical career and expertise? Send us your CV and let’s talk about our future.

All candidates and provided personal information will be treated with strict confidentiality.