IT Support Engineer

Tavex Bulgaria is vital to the Scandinavian Tavid Group, a prominent gold and silver investment trader across Northern and Southeastern Europe. With an impressive history spanning 30 years and a presence in 12 countries, Tavex is recognized as ARS, BeyondWork and Career Show Best Employer, honored as a winner in My Love Marks and Company of the Year. Tavex holds a place among Bulgaria’s 100 biggest companies, according to Kapital 100.

Join us at Tavex and explore an enriching career. Tavex is seeking a dynamic and skilled IT Support Engineer to join our team. As an IT Support Engineer at Tavex, you’ll play a crucial role in ensuring our technology infrastructure runs smoothly and efficiently.

Responsibilities:

• Respond to support requests and provide timely resolution to IT-related issues, either in-person, over the phone, or via remote support tools.
• Install, configure, and troubleshoot computer hardware, software, and peripheral devices.
• Diagnose and resolve network connectivity issues, ensuring a stable and secure network environment.
• Collaborate with team members to implement IT projects and system upgrades.
• Create and maintain documentation of IT procedures, configurations, and troubleshooting guides.
• Monitor and manage IT systems to ensure optimal performance and uptime.
• Assist in maintaining and improving IT security measures.
• Educate and support end-users on IT best practices and efficient use of technology.
• Provide technical training to employees as needed.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Or at least 2 years of relevant professional experience.
• Proven experience as an IT Support Engineer or in a similar role.
• Solid understanding of computer hardware, software, and network systems (Wi-Fi, VLANs, IPsec/SSL VPN).
• Proficiency in Windows and macOS operating systems. Familiarity with Azure AD (Entra ID), Autopilot, Intune, Endpoint manager, Microsoft 365.
• Excellent problem-solving and analytical skills with a strong attention to detail.
• Strong communication and interpersonal skills in English and Bulgarian with the ability to communicate technical concepts to non-technical users.
• Ability to work independently and collaboratively within a team environment.
• Open to travel abroad occasionally.

The right candidate for this role embodies the crucial qualities of an IT Support Engineer. With a proactive mindset, you anticipate and tackle challenges head-on, aiming to address root causes and prevent recurring issues. You excel in prioritizing tasks and optimizing time management for efficient results. Your strong communication skills simplify complex technical information for non-technical individuals. Your efficient time management ensures prompt and effective task completion. These traits position you to thrive as an IT Support Engineer at Tavex.

We offer:

• Competitive salary.
• Great team and motivating environment.
• Encouragement of professional development and initiative.
• Transparency, open relations, family values and ethics.
• Food vouchers.
• Additional health and life insurance.
• Team events.
• Great office environment.

Join the Tavex team and be part of an organization that values innovation, teamwork, and professional growth. If you’re passionate about technology, possess exceptional problem-solving abilities, and thrive in a collaborative environment, we invite you to apply for the position of IT Support Engineer at Tavex.