Business Analyst (ServiceNow)

talaint is a seasoned player in the realm of recruitment, seamlessly merging traditional principles with cutting-edge innovation. With a proven track record of success dating back to 2009, our team’s expertise spans diverse industries from expert recruitment to executive search, IT and BPO professionals, and beyond. Our mission is to redefine recruitment, prioritizing individuals, and organizations alike. Join us in shaping this new era and together, we’ll make careers and companies thrive.

OUR CLIENT

Our client is a leading telecommunication services provider with a strong presence in the Bulgarian market. The company has over 20 years of presence in the Bulgarian market as one of the first mobile operators with high standards in the care of its employees and customers. As a part of their growing business, they manage a broad portfolio of IT services and solution providers in cooperation with Business Unit Enterprise and therefore they build up a local ITSM Tools Team which will be responsible for the development and maintenance of Service Management processes in ServiceNow. It is an international team of Austrian & Bulgarian specialists. The person we seek will be based in Sofia and be on a hybrid working model. In order to strengthen its ICT Services Division department our client is currently looking for an experienced: Business Analyst (ServiceNow)

Responsibilities:

• Gather and document business requirements by conducting discovery meetings and workshops, and analysis of existing processes.
• Analyse and translate business requirements into functional and technical specifications.
• Collaborate with stakeholders to define and prioritise features, enhancements and system integrations.
• Participate in the testing and validation of delivered solutions, ensuring they meet the defined requirements and quality standards.
• Support and guide stakeholders in defining their requirements using your knowledge of ServiceNow and ITIL frameworks to ensure outcomes deliver the ask whilst.
• Stay up-to-date with the latest ServiceNow releases and features to ensure we continuously improve our solutions and offerings.

Requirements:

• 2+ years of experience in a Business Analyst role supporting ServiceNow or similar platforms.
• Strong understanding of ServiceNow platform capabilities, modules and functionality.
• A good understanding of ITIL v3 or v4.
• Solid analytical and problem solving skills.
• Familiarity with Agile/Scrum methodologies and tools.
• Excellent communications skills, ability to form strong relationships with a strong customer focus.
• Excellent English language skills.

In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.

Please note that only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.

Agency license Number 2123 was issued on 04.10.2016.