Escalations Engineer – Redis Core

Who we are

We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Redis is looking for a Escalations Engineer to join the Redis Core R&D’s Cluster Engineering team.

Why would you love this job?

As an Escalation Engineer, you will have expertise in many versatile areas: from Redis open source server and various Clients, to Redis Enterprise Cluster and its implementation and managing tools. You will be part of the “last defense line” in analyzing and solving complex customer issues, contributing to product quality and customer satisfaction.

Strong communication skills are key, allowing you to convey technical details to diverse stakeholders effectively. Your collaborative spirit shines as you work seamlessly with cross-functional teams, ensuring collective success. As an independent worker, you’ll take ownership of cases, driving them to resolution with autonomy and efficiency.

Join our dynamic team, where your expertise, communication skills, collaboration, and autonomy will shape the success of our Redis-based solutions and customer experience.

What you’ll do:

• Work on highly complex customer scenarios involving distributed high performance systems
• Reproduce issues, replicating customer environments and using automated tools for simulations
• Provide Root Cause Analysis and possible solution improvements that enable effective troubleshooting and diagnostics
• Go through the code relevant to the investigation, identify bugs, and address them
• Collaborate with Support, Testing, Developments and other teams

What will you need to have?

• 4+ years of experience in Escalations Engineer role or similar
• Knowledge in scripting and programming (Python, C++)
• Excellent analytical, problem resolution and decision-making skills
• Team player with strong communication and collaboration skills
• Self-motivated and independent thinker with quick learning skills

Extra great if you have:

• Experience with cloud infrastructure (AWS, GCP, Azure)
• Experience with NoSQL databases (preferably Redis)
• Experience with distributed systems (clusters, complex network topologies, etc.)

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

• Competitive compensation package formed by salary and equity grants
• 25 days of flexible vacation time
• Hybrid working options from both home and the office
• Home internet & phone monthly allowance
• One-time home-office setup allowance
• Health and dental insurance for you
• Personal life insurance
• Critical Illness Cover
• Lunch and snacks in the office