Junior Cloud Support Engineer

At DIGITALL we dont just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

This is your job:

• Responsible for execution of new customer provisioning.
• Plan and execute the regular software upgrades and patch upgrades
• Perform SAP Cloud system application administration and troubleshooting
• Perform cloud application administration on SAP cloud platform
• Handle different types of customer requests (user management, certificates, connectivity issues, troubleshooting) as per the agreed SLAs.
• Coordinate with SAP teams in case of a customer issue or escalation
• Engage proactively and coordinate escalations during P1 issues
• Improve and optimize performance of SAP Cloud system resources and platform capabilities
• Perform regular daily/weekly/monthly activities like activities hand-over, housekeeping etc.
• Actively drive process improvements (like escalation, provisioning, upgrade etc)
• Review current architecture and develop plans for improvements based on best practices

Your qualifications:

• IT infrastructure management experience. ( Linux, Servers, Virtualization, Storage, Networking, Applications)
• Experience with at least one public cloud provided AWS/Azure
• Python/Shell scripting knowledge
• General understanding of the Automation, preferable experience with Jenkins/Concourse
• Good understanding in network (DNS/TCP/IP) as well as HA and load balancing concepts
• Skills to analyse and troubleshoot regular operational issues
• Ability to work in multicultural office environment
• Good communication skills
• Excellent English written and spoken
• Strong customer focus and excellent team player
• Willingness to work in shifts

Here’s what will give you an edge:

• Bachelor’s Degree in Engineering, Computer Science, IT
• Experience with Cloud Technologies
• Ability to present a strong credible technical image to our customers
• Enjoys collaboration in a team environment as well as working autonomously

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview