IT Helpdesk Specialist

We are TINQIN – Technology Expertise, Industry Knowledge, Quality Focus and Innovation Spirit!

TINQIN is a software and service-oriented company dedicated to providing innovative and highly developed solutions to meet a wide range of business needs, mainly in the insurance sector. Our focus is on using the latest advanced technologies to deliver business value to our customers. We are a new and fast-growing company, driven by the hearts and minds of more than 400 talented people and are hiring a bright team player to support our expanding projects.

Responsibilities

• Providing 1st and 2nd level IT on-site and remote support to Tinqin employees.
• Supporting Windows systems and services: Desktops, Printers and Servers.
• Supporting and ensuring maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
• Diagnosing and resolving ongoing hardware/software issues.
• Carrying out periodic updates of the operating systems or applicable software.
• Effectively participating in local and global projects.
• Having responsibility for the maintenance and update of hardware inventories and software licenses.
• Managing local IT procurement.
• Contributing to the creation/change of documentation, knowledge base, and manuals, and participating and supporting knowledge sharing, as part of an IT team.
• Following relevant IT and security processes, policies, guidelines, standards, and blueprints.
• Providing regular reports such as change requests, incident reports, etc.
• Maintaining a positive and helpful attitude for any incoming support requests.
• Undertaking any other related tasks assigned by management.

Requirements

• Bachelor’s degree in computer science or another related field.
• Excellent knowledge of the English languages, both verbal and written.
• 1-3 years of experience in a similar role.
• Previous experience with Microsoft operating systems: Windows 11, Windows Server 2016 and above.
• Good knowledge in Microsoft based infrastructure – AD, DNS, and DHCP.
• Knowledge of Office 365/SharePoint/Teams/Azure AD/MDM is advantage.
• Experience with Jira Service Management.
• Good understanding of TCP/IP, roles of network appliances and services.
• Experience in writing technical documentation.
• Ability to understand and resolve network and performance related problems.
• Experience with Scripts & automation is advantage – PowerShell.
• Strong analytical and troubleshooting skills.

Benefits

• Competitive remuneration package;
• Dynamic and interesting work environment;
• Opportunity to use cutting-edge technologies in real projects;
• Collaboration with highly skilled and friendly colleagues;
• Opportunity to learn and enhance your skills;
• Additional corporate trainings, tech conferences tickets;
• Annual employees performance check and reevaluation;
• Team-building events;
• Participation in charity and volunteer activities;
• Life-work balance;
• Social benefits – a monthly budget that includes:
• Additional health insurance – Luxury package;
• “Health with priority” medical insurance covering severe diseases;
• Employee Assistance Program, including psychological, finance, and legal advice;
• Flexible social benefits (food vouchers, fuel vouchers, sport card, and other options);
• Extra days off for loyal employees (+1 additional day paid leave for each year of length of service in TINQIN (up to 5));
• Office perks (coffee, soft drinks, fresh fruits, ice cream, sports, and relaxation area);
• Flexible working hours;
• Referral program bonuses

If you believe that your profile meets the above requirements and you are interested in joining our team, please apply with your CV in English.

All applications will be treated with strict confidentiality. Only short listed candidates will be contacted.

The personal data you provide to us is processed by “TINQIN” AD ( acting as the Data Controller). This data is shared to and processed by the employees of TINQIN for the purposes of reviewing job applications, which is necessary in order to take steps prior into entering a contract with you.

The retention period for your data is 6 months unless you provide us with a consent to keep them longer. If you agree to store your data in our records longer than 6 months and to consider your CV for other openings as well, please fill the consent form:

You have the right to obtain information about the processing of your personal data at any time.

More detailed information about the process can be found at .

In addition, you have the right to correct, to block and to delete it in accordance with the legal regulations. To enforce your rights, you only need to contact our DPO : dpo@tinqin.com.

Remark: If you request to block or to delete your data, your application can no longer be considered.