Technical Business Analyst/Functional Analyst

KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.

Are you good at translating business needs into a functional design to create a bridge between users and your technical colleagues? Would you like to be involved in the whole cycle of creating solutions for our internal customer? Then you’ve come to the right place!

Why us? Because we care. Choosing us, you are choosing work that works for you.

As our Technical Business Analyst, you would have the following responsibilities:

• Conducting functional analysis of information systems, so that they meet the business needs within the framework of architecture and standards
• Conducting the transfer of the functional to the technical design of the software
• Identifying the gaps to go from the as-is to the to-be
• Drawing up a functional design of the software based on the results of the preliminary study and the requirements of the users
• Supporting changes and enhancements from development through production; recommending and implementing system enhancements (e.g., system performance, screen appearance, report distribution and setup testing)
• Analyzing service requests and end user needs to determine feasibility, technological changes, resource requirements and project time estimates
• Serving as a liaison between internal clients and IT team-members
• Identifying and analyses detected functional bugs and incident in test/ UAT and production environments
• Completing special projects, systems testing and other assigned duties
• Participating in the whole software delivery lifecycle, from the release process to the production phase and eventually the aftercare during the warranty period

Key competences that will help you succeed:

• Experience working as a bridge between IT and Business / Product Owners, Business Analyst, System Analyst, Solution Architect and/or other relevant experience
• Knowledge of Functional Design (backend and frontend)
• Knowledge of Business Process Modelling: stakeholder management, process modelling, info gathering, business rule
• Knowledge of Functional Modelling: Unified Modelling Language (UML), Use Case modelling, Data modelling
• Knowledge of SQL
• Knowledge of APIs, Postman, APIs
• Excellent command of English
• Academic Degree in Finance (Banking) and/or Information Technology, Computer Science, Software Engineering or similar.

You are a perfect fit for us if you:

• Have analytical skills to critically evaluate the information gathered from multiple sources
• Have systems’ thinking
• Are a strong problem solver with research skills
• Are a quick learner

A significant advantage would be to have:

• Knowledge of Agile: Impact mapping, Story mapping, Slicing, SAFe methodology
• Experience in fintech banking or insurance related software development

Being part of KBC, you will enjoy plenty of benefits:

• Work-Life balance: 25-day annual paid holiday; regular team buildings and company parties;
• Personal Care: Additional medical insurance and pension plan;
• Fully covered Multisport card;
• Food Vouchers: Digital food vouchers, which you can use in hypermarkets and other partner brands;
• An international and highly diverse work atmosphere;
• Hybrid way of working: flexible working time with home-office option;
• Career growth and development: Leadership Development Program, Internal Academies encouraging internal rotations, a wide range of trainings and free access to several learning platforms, language courses and more;
• Preferential terms for banking and insurance products & services offered by KBC Group companies in Bulgaria (loans rates, life and non-life insurance, etc.)
• Spot Awards to make you shine: Employee of the month, Employee of the Year, Exceptional achievements and others;
• Referral program: recommend a friend to a job and get a bonus;
• Other remarkable benefits: Marriage and Childbirth bonuses, paid Volunteer Day, many discounted offers from various providers.

If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.

Join. Create. Innovate with us!