System Administrator

For more than ten years, Smule is on a mission to bring the world together through music. Music is much more than listening, it’s about creating, sharing, discovering, and connecting with people. With dozens of millions of monthly active users creating over 20 million songs every day, Smule is spreading the joy of creative expression

As a System Administrator, you will be responsible for hardware acquisition to support all users, including installation, configuration, maintenance (periodic and emergency), troubleshooting, diagnosis, and repair of computer hardware, software, networks, and peripherals.

Responsibilities:

• Assist in the planning, design, and implementation of various systems to include laptops, servers, tablets, phones, network equipment, and software applications.
• Troubleshoot and resolve IT issues via phone, web, and in-person channels.
• Administrate and maintain company VPNs and hosted services.
• Administrate backups.
• Manage Linux, Windows, and OSX clients and create system images and customization.
• Track Inventory all incoming/outgoing equipment and software resources.
• Administration and maintenance of various SaaS
• Partner with other technology professionals and business personnel to discuss the impact of incidents on products and services.

Requirements:

• Minimum of 3 years of experience in an IT system administration supporting a mix of systems including Windows, Linux, and Mac systems within a complex networked environment
• Outstanding customer service and interaction skills, as well as excellent verbal and written communication skills
• Demonstrates the ability to independently understand, troubleshoot, and resolve many types of Service Requests
• Working knowledge of IT backup solutions
• Comfortable under high-stress and exhibits poise and focus
• Able to find root causes of problems and quickly determine efficient solutions
• Good understanding of office network structures as well as troubleshooting skills in a high demanding technological and bandwidth environment

Would be a plus:

• Worked for an international company, studies/worked abroad
• Familiar with Change Management Process
• Experience in Okta Google Workspace, Jamf, Jira, Active Directory

We offer:

♫ Additional Health and Dental Insurance

♫ 22 Vacation Days, increasing to 28 for all loyal employees

♫ Variety of benefits from a special platform (food, sports, activities, etc.)

♫ Growth and Learning Opportunities

♫ Attractive “Refer a talent” program with bonuses

♫ Stock Options Plan

♫ Discount Program

♫ Recreation Area (you can play music) and Relax Zone