Customer Support Specialist (m/f/d) (fixed-term, part-time/full-time)

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.

Customer Support Specialist

***This position is based in Sofia, Bulgaria, with hybrid working options. Applicants must have a work/residence permit for the respective location.***

We are looking for a Temporary Sales Operations Assistant to support our SalesOps / Customer Support team with routine operational tasks. The role involves reviewing customer requests, verifying information, and processing them according to established procedures. The ideal candidate has a good command of English, is detail-oriented, organized, and comfortable handling repetitive work. Previous customer communication experience is helpful, but extensive work experience is not required.

Main Responsibilities:

• Handle sales operations requests from the sales team, partners, or direct customers mainly in Zendesk in a timely manner with excellent quality. Rarely, a proactive reach-out via phone might be required.
• Maintain deep knowledge of all sales policies and processes, all Chaos products, the latest pricing lists, and all relevant systems and tools that will be used. Hold others accountable to adhere to the processes.
• Develop expertise in all existing Sales Operations processes across the whole department and cross-train colleagues.
• Support the entire team and company in all matters and projects with sales operations knowledge as required.
• Collaborate with other departments and enable required workflows to ensure the team goals are reached.
• Continuously identify and adopt process improvements and research best practices.
• Onboard and train new colleagues when needed.
• Contribute to building a brand and strong company culture and take responsibility for demonstrating the company values internally and externally.

• Good command of English (written and verbal) with clear, professional communication skills.
• Some customer communication experience — ability to respond to email requests politely and clearly.
• Attention to detail and basic problem-solving skills — able to review cases and follow defined processes accurately.
• Basic organizational skills and ability to work with repetitive tasks efficiently.
• (Nice to have) Familiarity with customer support tools (e.g., Zendesk) or prior experience in sales operations, order processing, or billing.

Why Chaos?

• Working for a globally recognized company for its cutting-edge products and honored with Academy Award for its contribution to motion pictures
• Working alongside talented people in an environment which fosters learning and knowledge-sharing
• Supplemental health insurance
• Flexible working hours and additional days off
• Competitive remuneration package
• Technical trainings and certifications
• Play and relax area in the office
• Special Discounts

We welcome people who value teamwork, stick to their agreements and are curious to explore new ways for achieving mastery.

If you think your profile is a good match for this role at Chaos, send us your resume and projects you have worked on.

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