First Level Technical Support Specialist with Turkish and English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а corporation provides customer and information management solutions, including different software and systems, we are looking for – First Level Technical Support Specialist with Turkish and English.

Responsibilities:

• Deliver friendly First Level Support to users via email and calls;
• Assist customers in resolving technical issues quickly and efficiently;
• Escalate complex problems while keeping users informed;
• Track and follow up on tickets to ensure timely resolution;
• Share solutions and tips to help improve team knowledge and support quality.

Qualifications:

• Technical knowledge of Windows applications and common business tools;
• Turkish C1 and English B2 for effective communication;
• Experience with ticketing systems and providing user support;
• Strong problem-solving and guidance skills;
• Organized, proactive, and customer-focused mindset.

Our client offers:

• Competitive salary with benefits, including health insurance and sport discounts;
• Monday-to-Friday schedule with standard working hours for a balanced lifestyle;
• Personalized training and career development on key technologies;
• Opportunities for growth in both technical and management paths;
• Collaborative team environment with skilled colleagues and regular feedback.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).