Client Success Engineer

About Us

Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.

With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.

Main responsibilities:

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
• Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
• Provide expert-level platform training and consultation to client stakeholders
• Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
• Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
• Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
• Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Requirements:

• 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
• Fluent in both written and spoken English
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
• Advanced expertise in REST and SOAP API integrations and troubleshooting
• Strong working knowledge of Excel and HTML
• Excellent problem-solving, time management, and prioritization skills
• Strong communication and presentation skills for technical and non-technical audiences
• Proven ability to document processes and create technical enablement materials

What we offer in return:

• Competitive salaries based on performance reviews with additional benefits
• Opportunities for professional growth and career development
• Challenging work in a fast-growing international organization
• Dynamic work environment in young team
• Additional health insurance package
• Modern offices around the world

Privacy statement:

If that sounds just like you, apply now by sending your CV in English!

By submitting your application you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

We can not wait to meet you!