Application Reliability & Monitoring Specialist

We are a B2B company that provides SaaS (software as a service) for online sports platforms. Our publish-subscribe backbone processes more than 3 billion messages every day.

We use C# and F# with .NET on Linux, JavaScript with TypeScript, Pulsar and RabbitMQ, Docker and Kubernetes, on-prem and in the cloud. We believe we’re amongst the best in the industry, and we cherish and foster talent and ambition.

We are not just about cutting-edge technology. We perfectly tailor our scalable, end-to-end solution to the needs of our business customers. We’re fast and flexible.

A bit about your future role

• Monitor and diagnose application issues to ensure optimal performance and availability of all IT applications and infrastructure escalate problems and provide recommendations for improvements
• Focus on Site Аpplication and Infrastructure Reliability activities including proactive monitoring, responding to alerts, and looking for possible automation gains
• Work with members of the R&D and Senior IT team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset
• You will be required to work 24/7 shifts
• Proactively initiate incident management process
• Provide assistance to the B2B Support team and alert escalation
• Troubleshooting applications by leveraging tools like PRTG, Zabbix, Kibana, Grafana, Prometheus Stack, Catchpoint, and other
• Identifying the application monitoring needs or performance issues and instrumenting them appropriately in the available stack
• Creating performance analysis reports & dashboards for business teams upon request
• Proposing and implementing solutions to improve application availability and reliability

The qualities, experience, and skills we are looking for

• Experience with Service monitoring
• Skilled in IT problem diagnosis and resolution
• Understanding of TCP/IP networking
• Experience with Virtualization, Load balancers, and Linux
• Exposure to monitoring tools like Prometheus, Grafana, and ELK stack is a plus
• Understanding of HTTP response code and API basics
• Strong communication skills – verbal and written
• Scripting experience is an advantage

What we offer

• An open-minded environment that values you
• ​An international multicultural team
• An amazing office environment (table tennis, play station, all the fun stuff)
• ​Food vouchers (180 BGN)
• Additional health insurance
• ​Multisport card
• 21 days paid leave
• Flexible working hours
• ​Manicure, massage, breakfast, and snacks in the office
• ​Wedding and new baby bonus
• ​Team building activities
• ​Knowledge sharing sessions

 Confidentiality of all applications is assured!

By submitting your application, you explicitly consent, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), to the processing of the personal data contained in your CV, resume, and/or motivational letter strictly for the purposes of the recruitment and selection process conducted by the Company. By applying to this job offer, you also freely and expressly consent to the Company storing your personal data and considering your application for future employment opportunities, in accordance with the Company’s data retention policy and applicable legal requirements. You may withdraw your consent to the processing and/or storage of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal, by contacting sending an email request to the following address: dpo@first.bet

Why we need to process your personal data for another term:

• to be able to contact you when we have a suitable position that matches your profile;
• to be able to send you job offers which might be interested for you;
• to contact you directly, without needing you to go again through the whole selection procedure.

What we will continue to store for you?

• Your name, email, telephone number, social media profile link/s, picture from your CV;
• Your professional experience;
• Your skills, language proficiency, special info from your CV, sent by you.