IT Service Desk Specialist

ProCredit Bank Bulgaria is part of the international ProCredit group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact for our customers. We are constantly optimizing our processes, improving the customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions, high quality of service. For us, the topic of environmental protection, social responsibility and people’s education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.

ProCredit Bank Bulgaria is the first one that:

• Implemented 24/7 time zones with all types of machines that provide full self service to its clients
• Provides to its clients Internet banking, designed and developed entirely in-house by the bank’s IT team. 100% of its business clients use this digital channel for their banking business
• Realized digital processes for personal identification, opening bank account and loan disbursement of private individuals
• Have a specific and individual approach to financing green investments with great impact on nature
• Sets a significant budget for the professional trainings of its employees
• Have unique office design and working surrounding

Why to choose ProCredit IT team?

• Our infrastructure is based on leading solutions and vendors
• The projects are diverse and allow you to show creativity and individual approach to the development
• The team of young and enthusiastic people is strongly supported by mentors experienced in various fields of IT
• The day-to-day work is organized very similar to that in an IT company
• We provide yearly IT trainings related to the latest technologies
• To ensure a high level of quality of our digital products, we use the latest development technologies

Currently we are looking for an IT Service Desk Specialist.

Responsibilities:

• Take part in IT Service Desk department everyday duties
• First line of support for core and support systems
• Provide both remote and on-site technical support to non-IT in-house users across the bank, ensuring timely resolution of hardware, software, and system-related issues. Analyse and resolve IT related issues (software and hardware)
• Perform proactive monitoring of IT infrastructure and systems
• Organize outsourced projects with various IT vendors and providers
• Participate in various bank-wide IT projects together with the other members of the IT department

Main requirements:

• At least 2 years of professional experience in similar role
• A keen interest in networking, operating systems and IT security
• Working knowledge of fundamental operations of relevant end-user software, hardware and other equipment
• Familiar with Microsoft Windows 10/11, MS Office Suite, etc. and general system settings and configurations
• Previous experience with Jira/ServiceNow ticketing tools software will be considered as advantage
• Excellent organizational and time management skills
• Strong analytical and troubleshooting skills
• Ability to travel
• Driving License, cat. “B”

Our offer:

• Working in a dynamic international environment
• Professional growth in a motivated team
• Training opportunities and established rules and procedures at work
• Flexible working time and home office option
• Social benefits: 25 days paid annual leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank; preferential fees for education at Denis Diderot School – the private school of the bank.

Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.

Your application will be treated with strict confidentiality and in compliance with the legal requirements for personal data protection.