Head of IT Operations

🚀 We’re Hiring: Head of IT Operations

📍 Location: Romania (incl. relocation)

We’re looking for a forward-thinking Head of IT Operations to lead our IT infrastructure, service delivery, and operational excellence. This is a key leadership role responsible for aligning technology operations with business strategy and elevating the customer experience.

If you’re passionate about solving complex challenges, driving innovation, and leading high-performing teams, this opportunity is for you.

🔍 What You’ll Be Doing:

• Lead cross-functional IT operations teams and drive performance, KPIs, and efficiency.
• Oversee IT infrastructure, digital applications, and day-to-day IT operations.
• Ensure stability, security, and scalability of systems, networks, and platforms.
• Optimize processes and workflows through automation and data-driven insights.
• Monitor service levels and compliance with KPIs, SLAs, and ITIL practices.
• Manage CAPEX/OPEX budgets, cost control, and vendor performance.
• Collaborate with senior leadership on IT strategy and digital transformation.

👤 Who You Are:

• 8–12 years of progressive experience in IT Operations, Infrastructure, or Service Delivery.
• 5+ years in a senior leadership role managing enterprise IT environments.
• Proven track record with cloud platforms (AWS, Azure), hybrid infrastructure, and automation.
• Strong knowledge of IT infrastructure, ITSM tools (e.g., Zabbix, JIRA), and scripting (PowerShell, Python, Bash).
• Familiarity with DevOps, CI/CD, and container technologies (Docker, Kubernetes) is a plus.
• ITIL v4 certified (Foundation and SO).

🧠 What You Bring:

• Strategic thinker with strong leadership and stakeholder management skills.
• Excellent communicator with a customer-first mindset.
• Resilient, adaptable, and data-driven decision-maker.
• A passion for continuous improvement, innovation, and operational excellence.

💼 Ready to take your career to the next level?