ITSM ServiceNow Developer

It’s your life. It’s your opportunity.

Did you know that A1 Bulgaria is partnering with some of the largest tech companies to bring innovations to its customers?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:  

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Ivaylo Petrov is looking for a new team member:

The ITSM Solutions Development Team is responsible for the development and maintenance of Service Management processes in ServiceNow.

To strengthen the team, we are looking for a Software Developer. 

Your daily routine would include (how will he do it):

• Implementation of ITSM processes in ServiceNow in accordance with best practices (ITIL)
• Administration of all customer aspects on the ServiceNow platform
• Performing core system configuration tasks
  • Working with UI policies, data policies, UI actions, business rules and client scripts
  • Adding and administering users, groups and roles
  • Creating work-flow activities and approvals
  • Personalizing and creating forms and fields for the various roles and groups to target company requirements
• Enrichment of Service Portal and developing new catalogue items and fulfillment workflows
• Development and integration of custom applications on the ServiceNow platform
• Integration of external systems with ServiceNow platform
• Develop and maintain detailed technical and process documentation
• Establishing and maintaining CMDB; managing data with import sets, update sets and transform maps
• Adhere to established testing, change management, problem management and communication guidelines

We’ll know you can make it, if you have:

• Experience in software design, implementation, and customization of ITSM processes;
• Strong communication and client-relationship skills;
• Experience with databases, JavaScript, and APIs;
• Basic knowledge of networking (Routers, Switches, Access Points) and;
• Understanding of IPv4/IPv6 – considered an advantage;
• Experience in Health Check, Root Cause Analysis, and error prevention;
• ServiceNow expertise (ITSM, CSM, Service Portal, Agile Development, Administration & Configuration) – considered an advantage;
• Fluent English.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

You want to learn more? See us in action in our A1 Blog.

Sounds good? Apply now!

Deadline for applications: 3.09.2025

Only shortlisted candidates will be contacted.